Veterinary Client Service Representative

Do you have a love of all things pet related? Do you enjoy helping people? Do you thrive in a client-facing role? If you answered yes to each of these questions – then we have the dream job for you! Mississippi Veterinary Services in Pakenham is now welcoming applications for a Veterinary Client Service Representative. This is a 22-month contract position, starting as part-time and transitioning to full-time by summer 2024.

The Veterinary Client Service Representative is responsible for ensuring the quality of care and service provided to the pets and people we care for is impeccable. Through helping to foster a client friendly service model, participating in a supportive work environment, and by communicating openly with the medical team the Client Service Representative supports the growth and vision of the practice.

The Veterinary Client Service Representative is essentially the face and voice of the practice. They advocate for the client while adhering to the specific standards and SOPs of the hospital. This role operates under the direct guidance and supervision of the Practice Manager.

Our ideal candidate is a team player with excellent communication skills, who is detail oriented and thrives in a fast-paced environment while connecting with our team and clients through their love of pets.

We believe in work-life balance, laughter and fun while doing the dedicated work that we do. You will be scheduled for an average of 24-32 hours per week, Monday through Saturday, increasing to full-time 32-40 hours per week by summer.

Job Duties:

- Welcomes and supports clients and patients, adapting responses to reflect the situation.

- Efficiently and accurately performs clerical duties, schedules appointments, answers questions, and maintains front office and exam room flow.

- Correctly enters client and patient information into PIMS and confirms it’s up-to-date at every visit.

- Identifies questionable or missed fees, and ensures that owners meet all financial obligations. Accurately performs daily invoicing, cash management and reconciliation.

- Sends client communications such as welcome letters, sympathy cards, and newsletters in accordance with clinic protocols & approved timelines.

- Ensures smooth communication throughout a client’s visit. Acts as the liaison between clients and medical team and relays all necessary information timely and correctly. Identifies and addresses any issues.

- Tracks new clients/patients, frequency of visits, and meets predetermined goals for appointment and surgery fill rates.

- Routinely contributes to the cleanliness and organization of the practice, to ensure all guests leave with a lasting positive impression of the hospital.

- Is able to diffuse client conflict in a professional, hospitable and tactful manner. Escalates/refers when appropriate to Team Leader or Practice Manager.

· Greets, handles, and treats pets with kindness, compassion, patience, and skill using Fear Free techniques. Nurtures an environment that makes them feel safe and secure.

- Willingness to be cross-trained to assist medical team as necessary

· Follows fee schedules and medical record SOPs to ensure all treatments, drugs, and procedures are recorded and charged appropriately.

· Assists in monitoring inventory of office supplies, prescription food and retail items that adheres to guidelines. Makes efficient use of drugs and supplies.

Qualifications:

- Experience as a Client Service Representative or in Office Administration preferred

- Strong communication and interpersonal skills required

We are an equal opportunity employer and are committed to providing a respectful, inclusive, and diverse workplace.

Job Types: Full-time, Part-time, Fixed term contract

Benefits:

• Store discount

Schedule:

• Day shift
• Weekends as needed

Application question(s):

• Have you worked in a veterinary practice in the past? If not, do you love pets and their people?

Experience:

• veterinary care: 1 year (preferred)
• Client Service: 1 year (preferred)

Work Location: In person

Application deadline: 2024-04-11