Visitor Services Manager

Job Duties:

Customer Service Excellence:

• Ensure exceptional customer service at the Visitor Centre, driving superior business results.
• Monitor and surpass sales targets.

Strategic Leadership:

• Provides leadership to the Visitor Centre team.
• Liaise with the Executive Director to ensure strategic alignment.

Relationship Management:

• Foster productive relations with visitors, vendors for the Visitor Centre

Team Development:

• Mentor the Visitor Centre team, facilitating product knowledge.
• Provide leadership for summer employees program, ensuring maximum coverage and support.

Operations:

• Coordinate building maintenance, manage the Visitor Centre, and oversee vendor agreements.

Human Resources:

• Create a high-performance culture within the Visitor Centre.
• Establish clear goals and foster communication with Visitor Centre staff working under the direction of the Executive Director.
• Plan and manage incentives for the Visitor Centre.

Personal Attributes:

• Adaptable, positive, and patient in a changing environment.
• Solution-focused and supportive of the team.
• Excellent project management and time management skills.
• Diplomatic, with strong negotiation and conflict resolution abilities.
• Proactive, results-oriented, and self-motivated.
• Effective communication, presentation, and public speaking skills.

Working Conditions:

• This is a full-time position.

Salary range offered:

• $22.00 - $30.00/hr depending on experience.

To apply:

To apply for the Visitor Services Manager position at Tourism Terrace, please submit your resume and a compelling cover letter to .

We welcome applications until the deadline on February 25, 2024.

Join our team and play a key role in shaping the future of tourism in Terrace!

Job Type: Full-time

Salary: $22.00-$30.00 per hour

Expected hours: No more than 40 per week

Benefits:

• Flexible schedule
• On-site parking
• Store discount

Schedule:

• Monday to Friday

Work Location: In person

Application deadline: 2024-02-18