Visitor Services Team Leader III

We will only accept on-line applications received via the jobs.gc.ca site. Visitor Services Team Leader III (cfp-psc.gc.ca) - https://emploisfp-psjobs.cfp-psc.gc.ca/psrs-srfp/applicant/page1800?poster=2104102

Duties

As a member of the visitor Experience team, your passion for tourism, nature and customer service will contribute to the development and delivery of engaging memorable high quality Parks Canada experiences. You will plan and oversee all campground activities, including reservations, check-ins, facilities cleaning, retail sales and group events. You will supervise a team of up to 5 staff, include hiring, scheduling, training, directing day to day operations and performance review. You will lead a team, encouraging a sense of purpose and common direction.

Work environment

Parks Canada is a federal government agency responsible for the protection and presentation of Canada's outstanding natural and cultural resources through a system of national parks, national marine conservation areas and national historic sites in all regions of Canada.

Working within Point Pelee National Park specifically at Camp Henry (oTENTiks), a site designed for both public and group use, with 24 sites for overnight accommodations, a camp store, comfort stations and a community dining hall facility.

In order to be considered, your application must clearly explain how you meet the following (essential qualifications)

Bilingual - Imperative (BBB/BBB) (English / French)

Education :
An acceptable and relevant combination of education, training, experience or traditional knowledge relevant to the position OR graduation from post-secondary studies.

Experience :

• Experience in providing input for the planning, implementation or delivery of Visitor Services
• Experience in assessing the effectiveness of services provided and recommending improvements
• Experience in supervising staff, volunteers and/or students
• Experience in working with stakeholders and partners (i.e. committees, cooperating associations, teachers, school board, communities and Indigenous groups)

The following will be applied / assessed at a later date (essential for the job)

Knowledge:

• Knowledge of customer service best practices and anticipated needs and how to evaluate services.
• Knowledge of human resources management processes and general administrative procedures.

Abilities:

• Client Focus - providing service excellence to internal and/or external clients
• Initiative - dealing with situations and issues proactively and persistently, seizing opportunities that arise
• Interactive Communication - listening to others and communicating articulately, fostering open communication
• Problem Solving - identifying problems and the solutions to them
• Team Leadership - assuming a leadership role in helping others achieve excellent results

Personal Suitability:

• Makes things happen
• Exercises sound judgment
• Personally connects with other
• Takes responsibility
• Communicates effectively

The following may be applied / assessed at a later date (may be needed for the job)

Asset Experience:

• Experience in collecting, controlling and handling cash
• Experience in procurement of goods and services
• Experience in delivery of Visitor Services in a campground/overnight accommodation
• Experience communicating with the public in both official languages

The position requires the incumbent to:

• Be exposed to variable weather conditions when moving between facilities and working outdoors
• Be exposed to stress when responding to fluctuating, unpredictable visitor demands and requirements
• Supervise staff directly
• Work shift work, and/or evenings and/or weekends and/or statutory holidays and/or provincial/territorial holidays

Conditions of employment

• Reliability Status security clearance
• Required to wear Parks Canada Agency uniform and personal protective equipment/clothing as needed;
• Possession of a valid G driver’s license

Job Types: Full-time, Fixed term contract
Contract length: 8 months

Salary: $74,023.00-$79,759.00 per year

Benefits:

• Company pension
• Dental care
• Disability insurance
• Employee assistance program
• Extended health care
• Life insurance
• On-site parking
• Paid time off
• Vision care

Schedule:

• 8 hour shift
• Day shift
• Holidays
• Monday to Friday
• Weekends as needed

Work Location: In person

Application deadline: 2024-01-21
Expected start date: 2024-03-01