Vmware Specialist - Contract

Position: VMWare Specilaist

About Compugen
Compugen is one of Canada's largest privately-owned Information Technology (IT) Solution Providers. We help customers design, acquire, integrate and operate technology. Our mission is to help organizations realize new possibilities. Every day, our dedicated staff across North America focus on providing extraordinary customer service and support experiences to private and public sector organizations. We combine breadth of skill, depth of expertise, and commitment to operational excellence at scale to deliver exceptional, customer-focused experiences.
If you are driven to make a difference, relentlessly curious and collaborative at the core, we’d love to talk to you. Join us and help us make a difference.
Responsibilities:

• Analyze and troubleshoot complex technical support incidents and problems for our clients.
• Document, implement, and test changes under Change Management procedures.
• Pick up on gaps in our existing or incoming services, processes or methods and self-start towards solutions.
• Escalate potential problems and client support issues to management or third-party vendors as per SLA contract.
• Maintain and improve technical documentation associated with supported client environments.
• Demonstrate excellent customer service skills through all levels of communication, incident/problem management, escalation, and resolution activities.
• Complete and analyze wireless site surveys and participate in wireless network design and deployments.
• Maintaining, modifying, and troubleshooting Cisco, Checkpoint networking and security devices, configurations & policies
• Diagnosing, detecting, and repairing Cisco, Checkpoint, networking faults.
• Handling customer cases through its entirety providing service that is in line with company’s vision.
• Using knowledge to provide risk analysis and recommendations.

Qualifications:

• Minimum 10+ years experience in the IT field, ideally in the data center space
• O365 and Google Suite implementation, migration, and administration experience of Vmware 7
• Experience with VSan clusters
• Experience with ESXI VSan
• AWS and/or Azure operations certification or equivalent experience
• VMware vSphere 6+ implementation, operation, and maintenance
• Experience leading and managing large IT projects and rolling out IT infrastructures across various technologies

Consistent with our commitments to equity and diversity, we actively recruit women, visible minorities, aboriginal people and persons with disabilities. We also provide employment accommodation upon request to current employees and to applicants during the recruitment process. We comply with human rights codes in all jurisdictions where we operate and aim to provide a work environment where excellence is allowed to flourish and diversity is prized. Compugen is committed to providing accommodation throughout the interview and employment process. If you require an accommodation, the hiring manager and the human resources contact will work with you to meet your needs.
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