Volunteer Coordinator / Front-Of-House Guest Services

WORKS WITH: Production Team(s)

REPORTS TO Artistic Director, Strategic Communications, Project Administrator
WORKS WITH: Revenue Coordinator / Box Office personnel

EMPLOYMENT PERIOD: May to September 2023
Dates will vary. Must be available on event days including event day weekends.

The Volunteer Coordinator will be responsible for recruiting, training, and managing volunteers for nonprofit events at the Badlands Amphitheatre. Working closely with event planning teams, the Volunteer Coordinator ensures that all volunteer needs are met, and that volunteers have a positive and meaningful experience working with the organization while serving the Badlands Amphitheatre guests.

The Volunteer Coordinator also manages Front-of-House guest operations on event days working closely with the volunteers, the Revenue Coordinator (Concession, Pub & Merch), Box Office, and Production Manager.

JOB REQUIREMENTS:

• Experience in volunteer management and/or event planning
• Experience in the arts, culture, and tourism sector is an advantage
• University Degree or equivalent experience preferred
• Valid driver’s license
• Strong analytical and interpersonal skills, as well as consensus-building and communication skills for working with mixed teams of contractors, employees, sponsors, and volunteers
• Excellent written communication skills with a keen sense of attention to detail
• Excellent verbal communication with an emphasis on clear communication
• Demonstrated time management skills in a deadline-oriented environment
• Comfortable in online environments and online meetings
• Experience with Google Suite and project management software (Teamwork) is an asset (training provided)

PRIORITIES:

• Manage volunteer recruitment, registration and scheduling
• Provide training to volunteers prior to the event in all areas
• Manage volunteers during the event, including assigning tasks, answering questions, and providing support as needed
• Work with contract employees who will be helping with Front-of-House Guest services.
• Collect feedback from volunteers and make recommendations for improvements
• Maintain volunteer records and ensure that volunteers receive recognition for their contributions
• Collaborate with other staff members and volunteers to ensure that the event runs smoothly and meets its goals
• Communicates with volunteers in a clear manner
• Complete event reporting after each event day
• Work with the Production Manager on event days as the Front-of-House Guest position
• Ensure service excellence standards for guest experiences

COMPENSATION:

Note: This is a CSJ (Canada Summer Jobs) funded position and is available only for a youth who is a CanadianCitizens, permanent resident or person to whom refugee protection has been conferred under the Immigration andRefugee Protection Act for the duration of the employment; has a valid SIN (Social Insurance Number) at the start of employment; and who is between 15-30 at the start of the program.

DISCLAIMER:

This job description describes the general nature and essential duties and responsibilities of work performed by the Volunteer Coordinator / FOH Guest position. This description is not a comprehensive inventory of all duties, responsibilities, and qualifications required. Nothing in this job description restricts management’s right to assign or reassign duties and responsibilities to this job.

EMPLOYER COMMITMENTS:

The Badlands Amphitheatre is committed to diversity and inclusion and to providing an environment free from any kind of harassment and discrimination where all employees, members, contractors, vendors, volunteers, guests, and participants are treated with respect and dignity.

We are committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment without regard to race, colour, religion or belief, national, social or ethnic origin, sex (including pregnancy), age, physical, mental or sensory disability, sexual orientation, gender identity and/or expression, marital, civil union or domestic partnership status, family or parental status, or any other status protected by the laws or workplace regulations of the province of Alberta and the country of Canada including the Canadian Charter of Rights and Freedoms, the Alberta Occupational Health and Safety Act, and/or the Alberta Human Rights Act.

We are also governed by the federal Employment Equity Act created to eliminate workplace barriers faced by women, aboriginal people, persons with disabilities, and members of visible minorities.

Job Types: Full-time, Seasonal
Contract length: 4 months

Salary: $20.00-$23.00 per hour

Expected hours: 35 per week

Benefits:

• Casual dress

Flexible Language Requirement:

• French not required

Schedule:

• Day shift
• Monday to Friday
• Weekends as needed

Work Location: In person