Volunteer Specialist

Company Bio

Southlake is building healthy communities through outstanding care, innovative partnerships, and amazing people. We deliver a wide range of healthcare services to the communities of northern York Region and southern Simcoe County. Our advanced regional programs include Cancer Care and Cardiac Care and serve a broader population across the northern GTA and into Simcoe-Muskoka.

Our team of nearly 6,000 staff, physicians, volunteers, students and Patient and Family Advisors are committed to creating an environment where the best experiences happen. As a recognition of our commitment to quality and patient safety, we have received the highest distinction of Exemplary Standing from Accreditation Canada.

Job Summary

Reporting to the Manager, Patient Experience and Volunteer Resource Office.
Under the direction of the Manager, Patient Experience and Volunteer Resource Office, the Volunteer Specialist is responsible for the implementation and evaluation processes for the day-to-day management of volunteers and the volunteer program.
The Volunteer Specialist will function with a high degree of attention to detail, quality of workmanship, accuracy and ability to prioritize work in a dynamic, fast paced, team setting often working with competing priorities. The Volunteer Specialist is committed to providing the best possible experience to our patients and their families as well as our staff, physicians and volunteers.

Qualifications

• Undergraduate degree in Human Resources or related discipline preferred.
• Certificate in volunteer management an asset.
• Courses in management and leadership a definite asset.
• Minimum of 3 years’ related experience in healthcare setting required.
• Proven experience with volunteer management.
• Experience engaging with all levels of personnel.
• Previous on-the-job computer/word-processing, database and spreadsheet software experience required.
• Proficiency in working with Microsoft Office 365, Excel, PowerPoint, Visio and Outlook required.
• Ability to manage data to produce statistics, metrics, scorecards and reports required.
• Demonstrated skills in training and delivery.
• Excellent leadership skills.
• Demonstrated interviewing, communication and public speaking abilities.
• Ability to perform duties in a professional and courteous manner and produce high quality work while meeting deadlines in accordance to Southlake Regional Health Centre standards.
• Adept in the use of technology to support program functions.
• Excellent verbal and written communication skills.
• Excellent organizational and time management skills with strong multitasking ability.
• Excellent interpersonal and customer service skills.
• Ability to make independent decisions based on knowledge of current situations and sound judgement.
• Ability to produce high quality work with attention to detail.
• Ability to work well under pressure.
• Ability to use good judgement in assessing difficult situations with resourcefulness and strong problem solving skills.
• Ability to anticipate the needs of others ability to work well in a fast paced team environment.
• Ability to deal effectively with multiple priorities and possess tact and diplomacy in dealing with inquiries and requests for information.
• Demonstrates initiative, high degree of accuracy and ability to handle a complexity of tasks simultaneously.
• Ability to identify problems and make recommendations to solve them.
• Polished, professional interpersonal skills with an ability to work effectively in a team environment and with a variety of internal and external stakeholders.
• Ability to work with all levels of personnel.
• Ability to perform the essential duties of the job.
• Proven attendance record.
• Demonstrates understanding and complies with patient and staff safety policies and procedures that foster a safe and inclusive environment for all.
• Commitment to providing an exceptional experience for staff and clients within a challenging and exciting health care environment.
• Models behaviour that is aligned with the values of Southlake Regional Health Center.

? Always with compassion
? Power of many
? Serve with purpose
? Every voice matters
? Courage to think differently

Closing Statement

As a condition of employment, you are required to submit proof of COVID-19 vaccination to the Hospital’s Occupational Health and Safety department. Successful candidates will be required to submit proof of COVID-19 vaccination (two doses) from the Ontario Ministry of Health website or other authorized source directly to the Occupational Health and Safety department. In the event that you are unable to be vaccinated as a result of a ground protected under the Human Rights Code, you may submit a written explanation of the ground and any supporting documentation to determine if you are exempt from this requirement to the recruitment team. A recruitment representative may follow up with you for further information if necessary.

At Southlake, we are committed to fostering an inclusive and accessible environment. We are dedicated to building a workforce that reflects the diversity of the community in which we live and serve, including those with disabilities. Southlake is committed to providing accommodations in all parts of the hiring process. If you require an accommodation, we will work with you to meet your needs.

It is the responsibility of all Southlake employees to work in a safe manner and promote health and safety in the workplace.

Primary Responsibilities

• Screens potential volunteers and co-operative high school students.
• Interview appropriate candidates.
• Conduct and record professional reference checks.
• Ensures all onboarding documentation is completed prior to placement (e.g. health surveillance, vulnerable sector).
• Orients volunteers and co-operative education students.
• Assists with the preparation of manuals and handbooks for training and orientating volunteers.
• Conducts volunteer training sessions as required (i.e. orientation).
• Administration
• Administrator for the volunteer information system.
• Co-ordinates and develops appropriate volunteer schedules with the volunteer liaison utilizing the volunteer information system.
• Provides support to ensure appropriate placement and responsibility of volunteers in areas of assignment.
• In conjunction with the volunteer liaison for each program, guides, motivates, coaches and empowers volunteers.
• Fosters positive and supportive relationships between staff and volunteers.
• Initiatives corrective action and/or termination as necessary in partnership with the volunteer liaison.
• Prepares and maintains documents such flowcharts, graphs, surveys, program metrics, statistics, reference guides, tracking tools, and presentation materials.
• Assists in the development of departmental goals and objectives, quality indicators, policies and procedures that support the purpose, values and strategic goals of Southlake and are supportive of, and integrated with, the goals of individual departments and services.
• Maintains databases for program metrics and prepares preliminary reports.
• Monitors status of projects and meeting tasks.
• Assists in the organization and coordination of events, activities, and surveys (e.g. Volunteer Appreciation Week).
• Actively networks with peers in other healthcare organizations and the community to keep abreast of industry practices.
• Serves on hospital and community committees, as appropriate.
• Attends staff meetings, in-services and administration meetings when necessary.
• Other duties as assigned.