Wine Brand Ambassador

MISSION

The Tasting Room at Phantom Creek Estates is dedicated to providing a memorable and educational wine tasting experience for our guests, combining learning and fun. The mission also extends to the entire estate, where the goal is to produce some of the best wines in Canada.

The commitment to quality starts with the estate-grown and harvested grapes, overseen by the Farming Team led by Mike Anderson. The Winemaking Team, led by Mark Beringer, takes charge of processing, aging, and bottling to ensure the highest standards are met.

Our culinary team, headed by Chef Alessa Valdez and Sous Chef Elizabeth Kalin, takes advantage of the best produce in Canada to craft dishes that showcase the importance of local and independent providers.

Phantom Creek Estates is dedicated to creating a holistic and high-quality experience for our guests, from the vineyards to the tasting room and beyond.

BRAND AMBASSADOR

The Brand Ambassador at Phantom Creek Estates, reporting to the Tasting Room Manager, is responsible for ensuring a memorable guest experience by executing the Tasting Room Mission. This includes creating a fun atmosphere and educating guests about wines throughout their visit. Key tasks involve managing guest interactions, conducting engaging tastings, and promoting wine sales.

WHAT YOU WILL OWN & IMPROVE

• Advanced Reservation Systems Knowledge: Proficiency in reservation systems, with a specific understanding of phone etiquette and floor operations.
• Service Standards: Upholding the service standards established by the Management Team, ensuring meticulous attention to detail.
• Guest Experience: Creating memorable experiences for guests by delivering service, interaction, and education that surpasses expectations.
• Wine Knowledge: Actively expanding wine knowledge by delivering experiences at various levels of luxury.

WHAT YOU ALREADY KNOW

• Previous F&B Experience: Prior experience in a Food & Beverage role, preferably in an upscale environment with a focus on wine.

• Wine Certification: Possession of WSET Level 2 or above, or equivalent certification, is advantageous. However, candidates with a solid background in the wine industry are also considered.
• Intermediate Food and Wine Knowledge: Demonstrated understanding of common culinary and wine terms and verbiage.
• Multi-Tasking Skills: Ability to multitask effectively in a fast-paced environment while consistently maintaining high standards.

WHAT YOU WILL LEARN

• Guest-First Approach: Cultivate a guest-first approach to hospitality, fostering empowerment and decision-making that contributes to creating and sustaining positive guest experiences.
• Embrace the brand culture centered on guest satisfaction.

• Advanced Product Knowledge: Possess advanced knowledge of both wine and culinary products, with a specific focus on the complete life cycle of a Winery, including grape growing, harvesting, wine production, and sales. Understand the seasonal dynamics of a Tasting Room.
• Okanagan Wine Region Expertise: Develop an in-depth understanding of the Okanagan wine region. Learn about how terroir and microclimates influence the final taste, quality, and pricing of wines.

FOR A DETAILED JOB DESCRIPTION PLEASE CONTACT VIA EMAIL WHILE APPLYING.

HOW SUCCESS IS MEASURED

• Sales Tracking: Utilizing the Point of Sale (POS) system to track employee sales. Regular audits are conducted to analyze guest expenditure and identify average sales per order. These statistics are then used to pinpoint areas for training and coaching, ensuring continuous improvement.
• Review Platforms: Monitoring online review platforms such as Tock, Google, and Yelp. Management regularly checks for positive or negative feedback, particularly focusing on service and employee performance. Insights from reviews guide adjustments and improvements in service delivery.

• Repeat Clientele: Emphasizing the creation of positive and memorable experiences that convert first-time tasters into repeat customers. The ability to foster repeat business contributes significantly to the Tasting Room's reputation and overall performance.

Job Types: Full-time, Part-time, Seasonal

Salary: $19.00-$23.00 per hour

Expected hours: 5 – 35 per week

Benefits:

• Casual dress
• Company events
• Discounted or free food
• Flexible schedule
• On-site parking
• Store discount

Flexible Language Requirement:

• French not required

Schedule:

• Day shift
• Evening shift
• Monday to Friday
• Morning shift
• Weekends as needed

Supplemental pay types:

• Commission pay
• Overtime pay
• Signing bonus
• Tips

Experience:

• Customer service: 2 years (preferred)

Licence/Certification:

• Smart Serve (preferred)

Ability to Commute:

• Oliver, BC V0H 1T1 (required)

Ability to Relocate:

• Oliver, BC V0H 1T1: Relocate before starting work (preferred)

Work Location: In person