Wireless Sales Representitive

Job Category: Break/Fix Repair Technician

Job Overview:

Are you a tech enthusiast with a passion for solving complex technical problems? We are looking for a dynamic Service Technician to join our team. As a Service Technician, you'll play a crucial role in providing exceptional customer service and ensuring the smooth repair process for Mac & PC products.

Responsibilities:

• Provide technical support and troubleshooting for computer systems, software, and hardware issues.
• Install, configure, and maintain computer systems and peripherals.
• Set up and troubleshoot network connections and printers.
• Respond to user inquiries and provide excellent customer service.
• Collaborate with team members to resolve complex technical issues.
• Document and track all support activities in a ticketing system (e.g., ServiceNow, Lightspeed or Connectwise)
• Perform routine maintenance tasks such as software updates and system backups.
• Assist with the implementation of IT projects and initiatives.
• Stay up to date with the latest technology trends and advancements.
• Strong problem-solving skills and attention to detail.
• Solve technical problems presented by customers.
• Juggle customer and product issues with a sense of urgency.
• Follow detailed written repair and process instructions with ease.
• Manage a small parts inventory efficiently.
• Set customer expectations and communicate effectively throughout the repair process.
• Keep up to date with the latest products and stay informed about necessary technical implications.
• Work positively as part of a team in a fast-paced environment.
• Must be detail-oriented with the ability to write extensive case notes.
• Well-versed in troubleshooting/diagnosing software as well as hardware issues.

Qualifications:

• iOS and ACMT (Apple Certified Mac Technician) certifications are welcomed, but we can train.
• Lenovo technician certifications are welcomed.

• Must have a genuine passion for technology.

Additional Requirements:

• Strong organizational and multitasking abilities.
• Ability to work with a sense of urgency to meet customer needs.
• Exceptional communication skills.
• Flexibility to work in other areas of the business from time to time when help is needed.
• Positive attitude.

Application deadline: 2024-02-09
Expected start date: 2024-02-16

Job Type: Full-time

Salary: $55,000.00 per year

Benefits:

• Dental care
• Paid time off

Day range:

• Monday to Friday

Experience:

• IT support: 2 years (required)

Ability to Commute:

• Vaughan, ON L4L 4M5 (required)

Work Location: In person

Application deadline: 2024-02-23
Expected start date: 2024-03-11