Y Treasure Front Store Clerk

Position Title: Y Treasure Front Store Clerk

Reports To: Y Treasure Thrift Store Manager

Pay Grid: Level 1: $16 - $17/hr

Department: Y Treasure

Our Culture:

YMCA of Medicine Hat strives to integrate our commitment to diversity and social inclusion in all that we do. We believe that strong leadership is created through the sharing of diverse experiences and perspectives.  We actively seek candidates who embody these principles and who reflect the many dimensions of the communities we serve. We are a charitable organization that provides health and fitness opportunities, employment services, licensed childcare, and various community programs in Medicine Hat, Redcliff, and Brooks. When you work at the YMCA, you’ll play an important part in building strong, thriving communities while positively impacting people’s lives. Join our team at the Y, a place where everyone belongs — including you!

Our mission and core values are brought to life by our culture. In the Y, we strive to live our cause of strengthening communities with purpose and intentionality every day, demonstrating our values in action.

We do the right thing.

We are caring, respectful, honest, and responsible in all that we do.

 We put people first.

We believe in each other – honouring our strengths, diversity, perspectives, and passions.

 We keep our promises.

We do what we say we will do.

 We lead by example.

We are courageous, speaking with conviction and always willing to listen and collaborate.

What qualifications are we looking for?

At the YMCA of Medicine Hat, we strive to ensure our employees are a good fit based on their strengths, interests, and future goals. The successful candidate will have the following:

Education/Certifications/Credentials/Professional Registration

• Standard First Aid, CPR-Level C
• Evidence of a clear Police Information Check (with Vulnerable Sector Search if applicable), within the last six months

Knowledge & Skills

• Exceptional customer service skills
• Previous experience working in a retail environment is an asset
• Ability to operate a cash register and POS system
• Ability to meet targets by established deadlines

What does this role look like at the YMCA of Medicine Hat?

Reporting to the Y Treasure Thrift Store Manager, the Y Treasure Front Store Clerk is primarily responsible for working in the public-facing portion of the store, while supporting the team in the back-end of the store as needed.

The responsibilities and duties of this role will include but is not limited to:

Customer Service

• Greet customers, answer questions, and provide assistance as needed
• Answer the phone and answer questions or redirect the call
• Operate cash register and POS system to complete sales, wrapping and/or bagging items as needed
• Respond to initial customer concerns or complaints, escalating them to the manager if/when appropriate

YMCA Values

• Demonstrate and promote a personal understanding of and appreciation for the mission, vision, and values of the YMCA and its programs and services
• Demonstrates appropriate behaviors in line with our Mission, Vision and Values as reflected in our YMCA competencies; takes a member/customer focused approach to increase their understanding of programs offered across the Association.

Teamwork

• Work effectively within the Y Treasure Thrift Store team, contributing to its overall success by:
• Promoting the YMCA’s annual Strong Kids Campaign
• Promoting and/or attending YMCA events
• Contributing to a positive and healthy workplace culture
• Other duties to assist the team, as assigned
• Support back-end operations as needed, including bringing in and sorting donations
• Work as part of the team to achieve monthly and annual sales targets

SAM Standards

• Achieve all quality standards and targets established under YMCA best practices and the YMCA’s SAM 2.1 program
• General cleaning as required around the store
• Ensuring all staff are aware of SAM 2.1 standards, and work with them to create a culture of excellence in adherence to guidelines and expectations outlined by the SAM 2.1 manual
• Ensure the sales floor and check out areas are always kept tidy and clean.

Interpersonal/Communication Skills

• Communicate effectively with coworkers, supervisors, managers, and the senior leadership team
• Ensure workplace conflicts are resolved quickly, following YMCA policies and procedures
• Use communication skills to provide customers and donors with an exceptional experience

Quality of Work

• Merchandise the display windows and sales floor
• Put out stock on clothing racks and/or shelves
• Bailing stock
• Ensure the display windows and sales floor is visually appealing to promote sales
• Implement marketing strategies in the store, as directed
• Ability to open and close the store, including cash out procedures, security system arming/disarming, unlocking/locking the building, etc.

Compliance with Legislation and YMCA Policies and Procedures

• Adherence to the following at all times:
• YMCA Child Protection and Operational Polices and Procedures
• Public health and safety regulations, fire code
• Occupational Health and Safety
• Working knowledge of the Government of Canada’s Industry Guide to Second-Hand Products and Canada Consumer Product Safety Act

Work Environment and Physical Demands

• The store is located on the main floor, however occasional use of one flight of stairs may be required to access storage areas
• Standing on feet most of the day, regularly walking throughout the store
• Hanging clothing items and placing them on clothing racks
• Stocking shelves
• Ability to lift approximately 20 – 30 lbs (bags, boxes, other donated items)
• May be exposed to animal hair, droppings, and/or the smell of cigarette smoke on donated items

To apply:

Submit resume, cover letter, and 3 professional references to:

Brandon Brown, Executive Assistant

Application Deadline: April 21, 2024 at 11:59 pm

Job Type: Full-time

Salary: $16.00-$17.00 per hour

Expected hours: 40 per week

Benefits:

• Dental care
• Paid time off

Shift:

• 8 hour shift

Work Location: In person

Application deadline: 2024-04-21