Y Treasure Thrift Store Donation Procurement Specialist

Position Title:Y TreasureThrift Store Donation Procurement Specialist

Reports To: Y Treasure Thrift Store Manager

Pay Grid: Level 1: $18 - $21/hr

Department: Y Treasure

Our Culture:

YMCA of Medicine Hat strives to integrate our commitment to diversity and social inclusion in all that we do. We believe that strong leadership is created through the sharing of diverse experiences and perspectives.  We actively seek candidates who embody these principles and who reflect the many dimensions of the communities we serve. We are a charitable organization that provides health and fitness opportunities, employment services, licensed childcare, and various community programs in Medicine Hat, Redcliff, and Brooks. When you work at the YMCA, you’ll play an important part in building strong, thriving communities while positively impacting people’s lives. Join our team at the Y, a place where everyone belongs — including you! 

Our mission and core values are brought to life by our culture. In the Y, we strive to live our cause of strengthening communities with purpose and intentionality every day, demonstrating our values in action.  

We do the right thing.  

We are caring, respectful, honest, and responsible in all that we do.  

 We put people first.  

We believe in each other – honouring our strengths, diversity, perspectives, and passions.  

 We keep our promises.  

We do what we say we will do.  

 We lead by example.  

We are courageous, speaking with conviction and always willing to listen and collaborate.

What qualifications are we looking for?

At the YMCA of Medicine Hat, we strive to ensure our employees are a good fit based on their strengths, interests, and future goals. The successful candidate will have the following:

Education/Certifications/Credentials/Professional Registration

• Standard First Aid, CPR-Level C
• Evidence of a clear Police Information Check (with Vulnerable Sector Search if applicable), within the last six months

Knowledge & Skills

• Exceptional interpersonal skills and ability to build positive relationships throughout the community
• Previous experience working in a Thrift Store is an asset
• Previous experience with donor stewardship is an asset
• Ability to meet targets by established deadlines
• Must have a valid driver’s license with a class 07 automobile insurance coverage business use (or pleasure with occasional business use) and a minimum of $2,000,000 in liability coverage 

What does this role look like at the YMCA of Medicine Hat?

Reporting to the Y Treasure Thrift Store Manager, the Y TreasureThrift Store Donation Procurement Specialist is responsible for coordinating and managing all donated merchandise made to the store. This includes planning and executing donation campaigns, designing donation drop-off procedures, overseeing donation storage, and coordinating recycling/disposal of unsaleable items. This position is anticipated to have future responsibility for driving a van/truck to pick up donations within the community.

The responsibilities and duties of this role will include but is not limited to:

Customer Service

• Approach businesses and organizations to build relationships designed to increase and facilitate donations to the store
• Work directly with donors to manage donations from estate and garage sales
• Answer the phone and/or respond to emails promptly, as per YMCA policies
• Ensure all staff understand and can communicate appreciation and gratitude to customers for their donations, while explaining how the YMCA uses any revenue generated from the store to fund its charitable programs
• Ability to serve customers as they check out by operating the cash register and POS system to provide coverage, when needed.
• Assist and support clerks in resolving customer concerns or complaints related to donations

YMCA Values

• Demonstrate and promote a personal understanding of and appreciation for the mission, vision, and values of the YMCA and its programs and services
• Demonstrates appropriate behaviors in line with our Mission, Vision and Values as reflected in our YMCA competencies; takes a member/customer focused approach to increase their understanding of programs offered across the Association. 

Teamwork

• Work effectively within the Y Treasure Thrift Store team, contributing to its overall success by:
• Promoting the YMCA’s annual Strong Kids Campaign
• Promoting and/or attending YMCA events
• Contributing to a positive and healthy workplace culture
• Other duties to assist the team, as assigned
• Train, support, and motivate the team of employees and volunteers working in the store to consistently follow donation procedures
• Assist clerks throughout the store when coverage is needed
• Work as part of the team to achieve monthly and annual sales targets

SAM Standards

• Achieve all quality standards and targets established under YMCA best practices and the YMCA’s SAM 2.1 program
• General cleaning as required around the store, sorting area, and loading dock
• Ensuring all staff are aware of SAM 2.1 standards, and work with them to create a culture of excellence in adherence to guidelines and expectations outlined by the SAM 2.1 manual
• Support clerks to ensure the customer and donor experience at Y Treasure is convenient and exceptional

Interpersonal/Communication Skills

• Communicate effectively with coworkers, managers, and the senior leadership team
• Ensure workplace conflicts are resolved quickly, following YMCA policies and procedures
• Use communication skills to build relationships with business, organizations, customers, and donors to ensure they have an exceptional experience

Quality of Work

• Lead OHS in the store, ensuring compliance with legislation
• Ensure donation storage areas consistently meet fire code requirements
• Design donation drop-off procedures and ensure they are consistently followed so the loading dock area is kept clear
• Assist customers dropping off donations
• Bring donated items into the sorting area from the loading dock
• Ensure donations are stored safely (unsorted and sorted items)
• Transfer donations to storage, as needed
• Assist clerks with sorting and bailing stock, as needed
• Ability to open and close the store, including cash out procedures, security system arming/disarming, unlocking/locking the building, etc.
• In the future, will be required to drive a van/truck to pick up donations in the community
• Assist the manager in analyzing information required for reporting, as directed

Compliance with Legislation and YMCA Policies and Procedures

• Adherence to the following at all times:
• YMCA Child Protection and Operational Polices and Procedures
• Public health and safety regulations, fire code
• Occupational Health and Safety
• Employment Standards
• Working knowledge of the Government of Canada’s Industry Guide to Second-Hand Products and Canada Consumer Product Safety Act

Work Environment and Physical Demands

• The store is located on the main floor, however occasional use of one flight of stairs may be required to access storage areas
• Standing on feet most of the day, regularly walking throughout the store
• Using a computer while seated at a desk
• Moving and transporting donated items, requiring ability to lift up to 50 lbs
• Hanging clothing items and placing them on clothing racks
• Stocking shelves
• May be exposed to all weather conditions when walking outside to/from vehicle.  
• May be exposed to all weather conditions when using vehicle for occasional business purposes (e.g., traveling between sites).  
• May be exposed to animal hair, droppings, and/or the smell of cigarette smoke on donated items

To apply:

Submit resume, cover letter, and 3 professional references to:

Brandon Brown, Executive Assistant

Application Deadline: April 21, 2024 at 11:59 pm

Job Type: Full-time

Salary: $18.00-$21.00 per hour

Expected hours: 40 per week

Benefits:

• Dental care
• Employee assistance program
• Extended health care

Work Location: In person

Application deadline: 2024-04-21