Youth Program Coordinator, Community Engagement

The Youth Program Coordinator (Community Engagement) is responsible for implementing and executing a comprehensive Community Engagement strategy for the ConnecTeen program. In collaboration with the Distress Centre Communications department, strategy, key messages and community presentations will be designed and delivered to the community. This includes development of partnerships with local youth-serving organizations and schools. The Coordinator advocates for community needs within the organization, ensures effective communication, monitors program impact, and collaborates with the broader Distress Centre team to integrate Community Engagement efforts seamlessly. The goal is to foster strong connections with the community, promote diversity and inclusion, and enhance the program's impact on the local area.

Community Engagement Strategy Development (30%)

• In collaboration with the Communications Department, develop a Community Engagement strategy to promote ConnecTeen in Calgary.
• Define key performance indicators to measure the success of Community Engagement efforts.
• Identify potential community partnerships, including local organizations, schools and community groups.
• Initiate, develop and maintain relationships with these partners and seek opportunities for collaboration.

Community Engagement Strategy Implementation and Execution (30%)

• Identify potential volunteers interested in Community Engagement and recruit, screen, and train them to contribute to Community Engagement efforts.
• In collaboration with the Communications department, develop community presentations, tailoring them to intended audiences (e.g. parents, youth, professionals, etc.
• Promote ConnecTeen services to relevant stakeholders (e.g. youth, teachers, parents, agencies, professionals, etc.) through community presentations, resource fairs, and other applicable events.

Program Evaluation and Continuous Improvement (30%)

• Conduct ongoing assessments of the effectiveness ConnecTeen program’s Community Engagement strategy effectiveness, considering feedback from all stakeholders.
• Analyze data from evaluation tools to identify areas for improvement and implement necessary changes.
• Maintain records of Community Engagement activities, partnerships and volunteer contributions.
• Prepare regular reports to share process and outcomes with program stakeholders.

Other (10%)

• Participate in committees and project working groups as assigned.
• Provide program updates and training related to the ConnecTeen program at contact centre staff development days.
• Coordinate and attend community events as needed.
• Attend relevant staff meetings and committees as needed.
• Provide mentorship support to assigned volunteers.

• General work hours are 8:00am – 4:00pm. Occasional evening and weekend work will be required depending on the needs of the program.
• On-site work at Distress Centre is required for the first three months after hire, after which, there will be some opportunities for remote work.
• Public speaking will be a requirement of this role.

• Diploma or undergraduate degree in the Human Services (e.g. Social Work, Criminal Justice, Psychology, or another related discipline).
• Experience with supervision of volunteers and/or staff.
• Gender-Based Analysis+ and Brain Story certifications.
• Naloxone Certification
• First Aid and CPR certification

• Intermediate proficiency with the Microsoft Office suite including Word, Excel, Outlook, PowerPoint, Teams, and SharePoint
• Strong public speaking skills will be required.
• Strong interpersonal skills and high emotional intelligence
• Excellent conflict resolution skills
• Strong communication skills, both written and verbal
• Ability to work collaboratively, set priorities, and meet deadlines in a fast-paced environment

• Organizational and problem-solving skills with a keen attention to detail, a high degree of accuracy, and excellent time management skills.
• Ability to maintain effective, cooperative working relationships with other staff and volunteers.
• Ability to engage stakeholders both inside and outside the agency and maintain good working relationships.

• Client/Service Centred Work – you make clients the ultimate focus of our agency, team, and individual choices and actions.
• Partnerships, Relationships, & Teamwork – you build and maintain productive, collaborative working relationships within and across groups, both internally and externally, to accomplish our common goals.
• Growth Mindset/Learning – you actively identify new areas for learning and take advantage of opportunities to learn in whatever form they come. You apply your newly gained knowledge in your jobs and share these skills with others.
• Communication – you clearly convey information and ideas through a variety of media in a way that engages the audience and helps them to understand and inviting dialogue and inciting action where appropriate.
• Diversity, Equity & Inclusion – we build and sustain an inclusive work environment where all individuals are welcomed, supported, respected, and valued for their unique experiences, perspectives, talents, and contributions.
• Change Management – you maintain your team and personal effectiveness when being impacted by changes within the organization.
• Self-Management – you take responsibility for yourself and your actions.

• Opportunity to work for an organization that’s making a difference in our community
• A great working environment with supportive colleagues
• Opportunities for learning and mentorship, including paid development days and a staff development fund
• Competitive salary
• Benefits that include a matching RRSP
• Vacation time starting at 3 weeks