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MNO’s culture is at our core
The MNO workplace culture is full of potential ready to be unlocked. As our Self-Governance agreement materializes, we are building a workplace culture of action, responsibility, and most importantly a desire to serve the Métis community. When defining what MNO culture is, it’s difficult, because of our diverse leadership styles, and the different programs and services offered. What that really means is there is a place for almost everyone under the MNO employer umbrella. We recognize people are different, and that is our source of strength. We bring opinions together, welcome healthy conflict, and look to always find answers, not problems.
Click here to learn about the Métis Nation of Ontario, and help you decide if we are the right fit for you
What We Can Offer You
- Comprehensive employer-paid health benefits and pension plan
- Generous vacation allotment starting at 10 day's for regular employees and 15 day's for management
- Annual paid two-week holiday closure in December
- 16 paid public and employer holidays
- 15 paid health & wellness days
- Challenging, multi-disciplinary work environment that fosters learning and professional development
- Substantial educational incentive to promote personal and professional growth
- An opportunity to make a direct or indirect impact on the lives of the Métis Peoples across the Province
- Other perks
- Employee Assistance Plan
- Telemedicine plan
- Health care spending account
- Goodlife corporate membership discount
- Bell Mobility's exclusive partner program
- Staple's corporate discount
- Dell member purchase program
- Mark's corporate discount
Front-line, client-facing roles have responsibility for direct client case management and direct service delivery. These roles directly deliver the services of various Branch programs to clients in communities across Ontario. They are responsible for maintaining standards of client service delivery that align with established processes and guidelines, and are responsible for documenting accurate and timely case notes. They are required make independent decisions that reflect good judgement, maturity and ethical behaviour while maintaining appropriate boundaries. The Housing Program Coordinator is a key member of the Housing Programs team, coordinating the delivery and administration of the Housing and Homeownership Programs. Reporting to the Manager of Housing Programs, the Housing Program Coordinator will also facilitate and support community engagement on the program, as well as work closely with program stakeholders, including but not limited to contractors, mortgage lenders, realtors, lawyers, inspectors and Métis Citizens.
What you will be doing
- Perform administrative duties related to the Housing Programs including maintaining electronic and manual filing systems for program delivery and producing reports, letters and spreadsheets
- Receive, organize, and screen program applications and provide support to Métis Citizens during the application process, including case file management
- Review application for eligibility based on program criteria and providing approval recommendations to the Manager
- Coordination of the processing of financial administrative and operational procedures (i.e. purchase orders, expense claims, bill back submissions and purchase card reconciliation) to support project and service delivery
- Communicate and collaborate with Métis Citizens, MNO staff, Mortgage lenders, banks, lawyers and contractors in the delivery of services and supports
- Monitor housing applicant progress through their program cycle to ensure program milestones, loan terms and conditions and deadlines are met
- Maintain individual applicant loan budgets and assist with broader program budgets
- Travel to communities to give presentations or attend meetings and events
- Plan and coordinate logistics for meetings, training, and events (location, travel arrangements, etc.) related to the program delivery
- Gather program statistics as directed, establish and maintain spreadsheets, analyze data and make recommendations
- Engage, develop and maintain strong relationships with partners
- Assist with new proposal and project development, implementation, coordination and evaluation
- Assist with preparing project reports and submissions to funders as required
- Conduct outreach and build relationships with stakeholders as required
- Assist with the development of outreach and marketing material for program delivery
- Ability to travel to the local MNO office to obtain, scan, and upload applications and documents to client’s files
- Fulfill all other reasonable responsibilities as determined by Manager of Housing Programs
- Demonstrated social services/community supports experience
- Post-Secondary diploma or degree in a related field, or equivalent combination of education and experience
- 2-3 years’ experience with delivering similar programs in a non-profit or government setting, experience with MNO housing initiatives considered an asset.
- A combination of education and relevant experience may be considered in lieu of above
- Strong customer services experience
- Strong desire to act in the service of the Métis Citizens, to advance and uphold Métis rights and culture
- A high degree of technology literacy and proficiency in standard office equipment
- Advanced communications skills
- Organization skills and time/priority-management
- Highly detail-oriented
- Demonstrated ability to problem-solve, demonstrate good judgement, and make decisions independently within set processes and procedures
- Demonstrated ability to work alone/independently with minimal supervision
- Familiarity residential mortgages and home buying
- Familiarity with construction processes and administration in a residential home
- Knowledge of budgetary processes and financial management preferred
- Strong organizational, investigative, analytical, problem solving, and decision-making skills to participate in project reviews, monitoring, and compliance processes.
- Ability to exercise sound judgement in working with applicants, Program staff, and management to facilitate and ensure implementation of effective program delivery in compliance with legislation and program policies/standards.
- Knowledge of computer software (Word, Excel, Survey Monkey apply) to administer the documentation and procedural processes.
- Client service experience
- Demonstrated social services/community supports experience
- Knowledge of indigenous (preferably Métis) culture, issues, and current activities
- Knowledge of solar energy systems
- One year or more experience in a similar/comparable role
- Experience dealing with confidential information
- Experience working in coordinating and delivering community-based programs or projects
- Experience with basic home repairs and processes
- Experience with mortgages
- Current CPR/First Aid certification or ability to obtain
- Completion and maintenance of Vulnerable Sector Verification
- A reliable vehicle (or ability to rent), driver’s licence, $1,000,000 liability insurance, and a clean driving record
- Flexibility to work extended hours as necessary
- Ability to occasionally travel within Ontario for limited periods of time
The Métis Nation of Ontario commits to providing accommodation as required by the Ontario Human Rights Act, unless to do so would cause undue hardship. Accommodations will be provided in accordance with the principles of dignity, individualization, and inclusion. The Métis Nation of Ontario will work cooperatively and in the spirit of respect with all partners in the accommodation process. These accommodations will extend to all aspects of the employment relationship including recruitment and selection.
Please email humanresources@metisnation.org if you require an accommodation during the hiring process.
Special Services Organization
The Métis Nation of Ontario is a special services organization. All applicants are encouraged to apply. Preference may be given to qualified applicants who meet the requirements for MNO Citizenship as per the MNO Bylaws and who are in good standing.
Please note, all employees, regardless of role or location, are required to be fully vaccinated for COVID-19, unless the employee has a valid medical exemption. This condition of employment is effective for all employees, full or part-time, permanent or contract, whether working remotely or not, as of November 1, 2021.
The Métis Nation of Ontario uses Artificial Intelligence (AI) to help in the screening and assessing of applicants within our Applicant Tracking System (ATS).
