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Form of workIf you are committed to public service, enjoy collaborating with others, share our values and have a desire to learn and grow, joinThe City of Calgary. City employees deliver the services, run the programs and operate the facilities which make a difference in our community. We support work-life balance, promote physical and psychological safety, and offer competitive wages, pensions, and benefits. Together we make Calgary a great place to make a living, a great place to make a life.
The City is committed to fostering a respectful, inclusive and equitable workplace which is representative of the community we serve. We welcome those who have demonstrated a commitment to upholding the values of equity, diversity, inclusion, anti-racism and reconciliation. Applications are encouraged from members of groups that are historically disadvantaged and underrepresented. Accommodations are available during the hiring process, upon request.
As an Ability Management Advisor, you will help Calgary Fire Department (CFD) employees with their Sickness and Accident (S&A), Workers¿ Compensation Board (WCB), and Long Term Disability (LTD) claims in order to develop and implement a safe and healthy return to work plan. Primary duties include:
- Guide, instruct, and counsel employees when Ability Management services are required.
- Initiate and maintain contact with ill or injured employees, health professionals, insurance carrier contacts, the employee and other partners.
- Organize case management meetings between partners to create collaborative strategies for complex claim resolutions.
- Ensure compliance with The City of Calgary¿s policies and procedures and Alberta Human Rights Duty to Accommodate legislation; communicate with and educate partners regarding pertinent legislation.
- Review documentation and action or adjust plans when necessary.
- Collaborate with all sections of CFD to place employees into meaningful and appropriate modified work assignments as they transition to full duties.
- Aid employees, and potentially family members, in cases of catastrophic injury, illness and/or death.
- Administer, approve and coordinate pay for employees in modified work positions; complete data entry for claims and ensure documentation (letters, return to work restrictions) is maintained according to Ability Management/Health Act regulations.
- Collect and maintain data regarding the effectiveness of the Ability Management Program; identify trends for illness and injury prevention.
- Develop and present training sessions and information material.
Qualifications
- A completed 1 year certificate in a related area such as Ability Management, Administration, Human Resources, or Social Services and at least 3 years of related experience.
- Knowledge of Ability Management practices and Worker's Compensation Board (WCB) procedures are considered assets.
- Intermediate proficiency with Microsoft Excel, PeopleSoft Human Capital Management (HCM), and TeleStaff will also be considered assets.
- Strong planning and organization skills as well as effective decision making, problem solving, and communication skills.
- A focus on providing accurate information and demonstrating an exceptional level of customer service.
- A high level of integrity and respect when handling confidential issues.
Working Conditions: This position works in an office environment and works with claims that are highly sensitive and confidential.
Pre-employment Requirements
- Successful applicants must provide proof of qualifications.
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