Address
Form of work
SalaryPure Sunfarms is one of Canada’s largest licensed producers of high-quality, greenhouse-grown cannabis based in BC’s Fraser Valley (Delta). We are proud to bring together individuals from a wide breadth of industries, backgrounds, and experiences, with a diverse team committed to excellence. Our diversity drives our uncompromising approach to quality and success within the Canadian recreational cannabis market.
As part our International Medical Exports team, our Account Manager will work closely with our international customers, from sales planning to order fulfillment. You excel at communicating our commitment to quality and collaborating with external customers and internal partners, As a subject matter expert for Pure Sunfarms, you act as a project manager for our clients, facilitating internal coordination and controls, with our brand, quality and project teams. You aspire to build one of the world’s largest suppliers of cannabis and most recognized cannabis brands, distributed globally, and are committed to exceptional quality and customer service.
ESSENTIAL FUNCTIONS
Internal Operations
- Develop and maintain strong relationships with existing (management) and new (onboarding) customers, members of the management team and other stakeholders.
- Manage international spot and supply agreements and grow existing partnerships by identify new opportunities with existing customers.
- Support new potential international market opportunities, complete research on the prospective partner’s business and/or market needs.
- Prepare responses to requests for proposals (RFP) requests for information (RFI).
- As a subject matter expert for Pure Sunfarms, understand our product roadmap, commitment to quality and communicate our value proposition to current and future customers.
- Coordinate with internal Planning and Supply Chain teams to source, and secure product for spot market and supply agreements.
- Collaborate with internal teams to fulfill customer needs by facilitating internal coordination and controls with Quality, Finance, Brand, and Procurement.
- Work with the international business development team to prepare proposals, quotes and process customer orders.
- Understand and maintain an in-depth understanding of our customers business, and internal processes, to optimize service.
- Maintain detailed customer records and provide status reports and needed.
- Prepare and share weekly reports to provide updates on the status of international sales, working with the finance team to analyze the costs and revenue.
- Provide after-sales support services and provide technical back up as required.
OTHER DUTIES
At Pure Sunfarms, we’re committed to ensuring we’re bringing the best we have to offer to our consumers. This means other duties may arise since we work together to ensure we support all business activities – seed to sale.
WORK STATUS
On-site
This is an on-site role, working in or supporting operations and working collaboratively with cross-functional teams across the business.
Some business travel may be required from time to time.
YOUR STORY
We already know you are excited to get started in a career in international account management, but we want to know more about your strengths:
Your Experience
- University degree in Business Administration or a related field.
- 5+ years experience in account management, preferably with a B2B emphasis on international customers
- Experience in a highly regulated industry, cannabis, tobacco, pharmaceutical, or liquor is a benefit.
- Previous experience with EUGMP requirements is an asset.
Your Approach & Strengths
- Creates plans to achieve the sales objectives, considering overall opportunities, taking action specified in the account plan, reviewing progress, and adjusting the plan as needed.
- Proactively addresses concerns and removes barriers to taking action.
- Provides best in class, sales and service.
- Builds relationships, inside and out to maximize our impact.
- Establishes partnerships with others to meet shared objectives, to support our customers.
- Gains the confidence and trust of others, acting with honesty, integrity and authenticity.
- Maintaining effectiveness when experiencing change, and collaborating with others to make the change successful.
- Communicates effectively, sharing context clearly and consistently based on the needs of the audience.
- Effectively evaluates requests while balancing professionalism and assertiveness.
- Ability to work with different cultures and across multiple time zones (potential for early mornings and later nights).
Must have the ability to maintain and pass an RCMP criminal record check and obtain a security clearance.
At Pure Sunfarms, we grow our team with the same care and commitment that we devote to our quality. We strive to be the best in everything that we do and are excited to learn more about your experiences and how you can contribute to Pure Sunfarms.
