Account Manager

Seaport Intermodal is the Leading Asset- Based Intermodal Service Provider in Canada. We pride ourselves on delivering exceptional trans-border drayage services to/from US ports and railheads in Canada.

We're not just leading the industry, we're shaping it's future. And, as we continue to grow, we're expanding our exceptional team. We invite you join us on this journey of growth and to unlock your career potential with us. You provide us with your growth mindset, customer centricity, tenacity and persuasion skills and we'll provide a dynamic work environment where you can grow your skills and drive strategic partnerships that redefine success in the intermodal trucking space.

ROLE PURPOSE

The Account Manager is responsible for developing and cultivating relationships with Seaport’s key clients. They anticipate and respond to customers’ unexpressed needs, ensuring an exceptional experience - enabling the organization to grow revenue with existing customers and to establish new accounts.

CANDIDATE ATTRIBUTES

Effective Communicator- Exchanges information with clarity, empathy and understanding. Listens actively showing a genuine interest in what the speaker is saying. Tailors message to audience for maximum impact.

Customer Advocate/Customer Centric-Places customer needs first and works to deliver solution-based assistance through products and services.

Empathetic- Willing and able to view situations from the perspectives of other

Influential/Persuasive- Possess the ability to effectively and compellingly convey ideas, opinions or information in a way that convinces others to adopt a particular viewpoint, take specific actions, or make decisions aligned to a particular goal.

Problem Solver-Effectively identifies and understands the cause of an issue, plans and executes practical solutions to issues as they arise.

Persistent-Does not take disinterest or a direct “no” personally. Uses rejection as an opportunity to fine tune prospecting activities to efficiently target the right prospects with the best strategies.

Growth Mindset-Makes continuous efforts to learn and grow, because of their belief in the fact that abilities are not innate, but can be cultivated with persistent effort.

KEY RESPONSIBILITIES

Relationship Management

• Cultivate and maintain strong long-term relationships with key clients and their stakeholders.
• Ensure a high level of customer satisfaction-maintain close contact with all customers-including follow-up on SLAs and any deviations from SLAs.
• Facilitate customer onboarding and integration for new clients and new business.
• Act as the primary point of contact for all client interactions and inquiries.
• Understand clients’ unique business operations, needs, challenges and objectives in order to provide tailored solutions.
• Resolve customer complaints by investigating problems, developing solutions, preparing reports and making recommendations to management

Account Growth & Strategy

• Accountable for developing strategic account plans based on internal objectives, business development and external competitive marketplace issues and opportunities.
• Create and implement strategies to enhance business with key accounts, develop account maps and identify new market opportunities.
• Identify opportunities to upsell and cross-sell additional services to key accounts, contributing to revenue growth
• Identify various stakeholders, decision makers, influencers and executors associated with each account and maintain frequent and transparent communications with each of these.

Stakeholder Management

• Communicate effectively with customers (external and internal) regarding potential delivery and service challenges.
• Communicate and coordinate with the Dispatch Team to ensure all customer needs are proactively communicated and real time information provided to the customer as required.
• Collaborates with internal departments, including Finance, Operations Managers, RESC, and the Customer Service Group to streamline processes and optimize Customer Service and efficiency.

Monitoring & Reporting

• Provide documented activity reports of key account management efforts on a weekly, monthly and quarterly basis.
• Monitor goals to maximize sales, profit and ensure revenue targets are met and exceeded.

Job Type: Full-time

Salary: From $70,000.00 per year

Benefits:

• Dental care
• Disability insurance
• Extended health care
• Life insurance
• On-site parking
• Paid time off
• RRSP match
• Vision care

Schedule:

• 8 hour shift
• Monday to Friday

Supplemental pay types:

• Bonus pay
• Commission pay

Education:

• Secondary School (preferred)

Experience:

• B2B sales: 2 years (required)

Language:

• English (preferred)

Ability to Commute:

• Mississauga, ON L4W 4Z4 (required)

Ability to Relocate:

• Mississauga, ON L4W 4Z4: Relocate before starting work (required)

Work Location: Hybrid remote in Mississauga, ON L4W 4Z4

Expected start date: 2024-03-01