Address
SalaryTitle:Account Manager
Department: Sales
Language: English
Location: Ontario – Remote
Who we are:
Agility PR Solutions provides today’s communicators with powerful and intuitive media outreach, monitoring, and measurement solutions. For almost twenty years, Agility has helped clients from across industries and continents discover relevant journalists and influencers, make meaningful connections with the media, amplify their stories, monitor media coverage and social conversations, and report on the impact of their public relations activities. Agility is one of the fastest growing companies in the PR tech space and it’s recognized by users on G2 for ease of use, quick implementation, and outstanding customer service.
We are a remote-first company, with colleagues based across vibrant cities in Canada, US, the UK, Philippines and India. We are intentional in helping our teams realize their full potential, and continue to invest in their learning and development, career progression, offering competitive pay and benefits, enabling leadership and work environment.
About the role:
Reporting to our Director of Account Management, the Account Manager will be responsible for managing and growing a portfolio of existing accounts within the company’s book of business.
The successful candidate will be a proactive self-starter who is able to identify and capitalize on opportunities to build strong relationships with clients and deliver strong retention & growth within their portfolio of business.
What you’ll be doing:
- Serve as the primary point of contact for a portfolio of assigned accounts, overseeing the entire client experience in relation to the products and services offered.
- Build in-depth knowledge of customers’ business priorities, challenges and initiatives, building and maintaining trusting relationships.
- Develop and execute account plans to achieve revenue growth targets and increase customer satisfaction.
- Identify upsell and cross-sell opportunities within the existing account base and collaborate with other teams to drive revenue growth.
- Achieve high on-time renewal rates within the existing account base.
- Ensure the accuracy and complete of customer data within our CRM system.
- Analyze account performance metrics and provide recommendations for improving account health.
- Provide regular updates to senior management on account activity and performance, including forecasting and pipeline management.
- Collaborate with the customer success team to ensure customer satisfaction and retention.
- Other duties as required
What we need you to bring:
- 2+ years of sales experience focused on growing new business or existing business, preferably in a SaaS environment.
- Proven track record of achieving sales targets and growing accounts.
- Demonstrative experience with consultative selling techniques.
- Excellent communication and interpersonal skills, with the ability to build and maintain strong relationships with clients.
- Strong analytical skills and the ability to use data to drive business decisions.
- Ability to work independently, prioritize tasks, and manage time effectively.
- Knowledge of Salesforce or similar CRM software is preferred.
What we offer:
- Fully remote work environment
- Collaborative culture – and key tools enabling it
- Competitive compensation package
- Health, Dental & Vision benefits
- RRSP matching
- Employee Assistance Program (EAP)
- Career Development & Progression opportunities
- Paid Vacation & Personal Days; and Sick days
- Flex Fridays in Summer, Week off between Christmas and New Years'
- No Meetings Fridays
Application deadline: Friday, March 29th 2024
At Agility, we strive every day to build a more inclusive work environment and introduce tools that enable it. We strongly encourage applications from all people regardless of race, religion, gender, age, disability status or sexual orientation.
Even if you find yourself not checking all the boxes of our listed requirements but you are excited about this opportunity, we'd love to hear from you anyway. Our Talent Acquisition team will review your application for this role, and other potential role matches open now or in the future.
If, at any stage of the application process, you require accommodation owing to disability or a medical need, please let us know at careers@agilitypr.com for us to make appropriate arrangements.
Thank you for your time in reviewing this opportunity, and we hope to hear from you should you find this the right fit!
