Address
Form of workROLE AND RESPONSIBILITIES INCLUDE:
Accounting:
- Process accounting email
- Receive trade invoices
- Maintain payables register
- Maintain master invoice budget tracker
- Create cheque reports
- Update vendor statements
- Maintain various other budgets and trackers in Excel
- Manage Petty Cash transactions
- Create instruction checklists of Standard Operating Procedures
Customer Care:
- Maintain new home warranty documents by gathering change forms, colour charts, pre-delivery forms, and other warranty forms
- Get update(s) from Director of Construction after site visits
- Send Work-Orders once confirmed by either Site-Super or Director of Construction
- Review Tarion CPG (Construction Performance Guideline) for items Warranted/Non-Warranted
- Confirm items completed by Site-Super(s)
- Obtain Signed Work-Orders from Trade(s) &/or Home-Owner(s)
- If no signed W/O is obtained, email H/O as another method of confirmation
- Maintain Home-Owner's folder with update(d) information; signed W/O's etc.
- Update white-board on items completed/outstanding
- Create PO's (Purchase Orders) once authorized by Director of Construction
- Contact Trades & Home-Owners for Date Confirmations & Repair Visits
- Establish customer service relationships with new homeowners as they inquire about construction process
- Maintain customer service relationships regarding inquiries about new home warranty
- Check Tarion Site daily for Conciliations or New Form Submissions (30Day, 1YR &/or 2YR)
- Monitor deadlines for warranty periods
- Forward to any invoices received from trade(s) to Admin department
- Maintain spreadsheet of Work-Orders that have been sent out to trades (i.e.: Issue Dates, Expected Visitation Dates etc.)
