Administrative Assistant

ABOUT ONWARE

Onware is an Edmonton and Houston-based company originally founded as a spin-off of the University of Alberta in 2002. We have extensive technical, data, analytics and software knowledge clients need, and decades of practice applying it specifically within the construction industry.

ABOUT THE ROLE:

As an Administrative Assistant, you will be responsible for a diverse range of tasks, from supporting helpdesk activities to office operations and logistics. You will be the backbone of our team, ensuring efficiency, responsiveness, and a supportive workplace environment. This role requires excellent communication skills, attention to detail, and the ability to multitask effectively.

DUTIES/RESPONSIBILITIES:

• Support all helpdesk-related activities, including answering calls, managing low to medium complexity tickets, and providing basic user training.
• Provide support in documenting key processes and procedures based on business needs, ensuring clarity and consistency.
• Take charge of all logistics related to external and internal events, keeping our office calendar up to date and ensuring smooth execution.
• Support all office operations to support an efficient, responsive, collaborative, friendly, knowledgeable, forward-thinking team, and workplace environment.
• Assist in the onboarding process for new team members, ensuring a smooth transition and integration into the team.
• Support external communication initiatives and follow up to ensure alignment.
• Perform other administrative duties as assigned.

KNOWLEDGE, SKILLS AND REQUIREMENTS:

• The ideal candidate will have 2+ years of professional experience operating in an administrative office support capacity.
• High School Diploma (Essential). Secondary Certificate or Diploma in related program (Desirable).
• Clear and effective verbal and written communication.
• Proficient user of Microsoft Office including Outlook, Word, Excel, PowerPoint, and OneDrive.
• Ability to manage tasks, schedules, and files efficiently.
• Ability to interact with clients, visitors, and staff in a professional and courteous manner.
• Prioritizing tasks and meeting deadlines.
• Accuracy in data entry, proofreading, and record-keeping.
• Ability to identify issues and find solutions independently or with minimal supervision.
• Handling multiple tasks simultaneously without compromising quality.
• Ability to find information and solve problems using available resources.
• Collaborating with colleagues and supporting other team members.
• Flexibility to adapt to changing priorities and environments.

OUR CULTURE

Friendly, Collaborative, Responsive, Knowledgeable, and Forward-Thinking are the main characteristics that define us and our culture. We didn’t come up with them...it’s how our customers see us!

Our culture is built on accountability and transparency, which are important to provide a flexible work environment. We work with a high level of communication and collaboration both internally and with our customers. We are committed to work-life balance.

We offer free parking, and large personal workspaces with plenty of windows and natural sunlight. Our offices are conveniently located. We have spaces to meet, collaborate and generate ideas or to lounge and relax. We provide a wide selection of snacks and beverages for all our employees.

We love building LEGO® sets, they are a good team-building exercise, and we take pride on making sure they’re built with high quality!

Join our team and play a crucial role in shaping the future of our custom software solutions!

Job Type: Full-time

Benefits:

• Casual dress
• Dental care
• Extended health care
• On-site parking

Schedule:

• Monday to Friday

Work Location: In person