Address
Form of workOur employees are at the heart of what we do best: helping people, businesses and society prosper in good times and be resilient in bad times. When you join our team, you’re bringing this purpose to life alongside a passionate community of experts.
Feel empowered to learn and grow while being valued for who you are– here, diversity is a strength. You have our commitment to support you in reaching your goals with tools, opportunities, and flexibility. It’s our employee promise.
Our hybrid work model provides the balance between working from home and enjoying meaningful in-person interactions.
Read on to see how you can shape the future, win as a team, and grow with us.
About the role
Nous cherchons un Agent service à la clientèle II pour notre équipe grandissante!
Ce que vous accomplirez chez nous :
- Répondre aux appels d'urgence des assurés sinistrés et ouvrir, au besoin des dossiers de réclamations en automobile et en habitation.
- Répondre de manière professionnelle aux appels afin de prendre en charge nos assurés.
- Gérer les situations d'urgences de manière courtoise et respectueuse.
- Recommander nos partenaires d’affaires aux clients (compagnie de location/ carrossier/service d’urgence/entrepreneur).
- Documenter les demandes reçues en tenant compte des normes et procédures établies.
- Consulter, interpréter, vérifier, corriger et mettre à jour les divers documents et données.
Ce que vous mettrez à profit :
- Détenteur d'une Diplôme d'études secondaire
- Au moins 6 mois d’expérience en centre d’appel
- Bilinguisme.(Français, Anglais) « Nécessité d’interagir sur une base régulière avec une clientèle anglophone et des collègues partout au pays »
- Passionné par le service à la clientèle
- À l’aise avec les systèmes informatiques
- Aucune expérience de travail au Canada requise, mais nécessité d’avoir l’autorisation de travailler au Canada.
What we offer
Working here means you'll be empowered to be and do your best every day. Here is some of what you can expect as a permanent member of our team:
A financial rewards program that recognizes your success
An industry leading Employee Share Purchase Plan; we match 50% of net shares purchased
An extensive flex pension and benefits package, with access to virtual healthcare
Flexible work arrangements
Possibility to purchase up to 5 extra days off per year
An annual wellness account that promotes an active and healthy lifestyle
Access to tools and resources to support physical and mental health, embracing change and connecting with colleagues
A dynamic workplace learning ecosystem complete with learning journeys, interactive online content, and inspiring programs
Inclusive employee-led networks to educate, inspire, amplify voices, build relationships and provide development opportunities
Inspiring leaders and colleagues who will lift you up and help you grow
A Community Impact program, because what you care about is a part of what makes you different. And how you contribute to your community should be just as unique.
We are an equal opportunity employer
At Intact, we value diversity and strive to create an inclusive, accessible workplace where all individuals feel valued, respected, and heard.
If we can provide a specific adjustment to make the recruitment process more accessible for you, please let us know when we reach out about a job opportunity. We’ll work with you to meet your needs.
Click here to review other important information about the hiring process, including background checks, internal candidates, and eligibility to work in Canada.
If you are an employee of Intact or belairdirect, please apply for this role on Contact People.
