Analyst, Human Resources & Corporate Services

Overview:
Ensure HR operational service and delivery activities are continuously maintained and improved. Manage core HR data systems, platforms, software, etc. to maintain employment info, data processing and other HR operational workflows that span the employee lifecycle. Maintain employee filing systems and other core HR data and processing information.

This position will involve participation in various HR & Corporate Services projects. This position will serve as back - up to the Resources function and Corporate Services team.

Responsibilities:

• Identify and develop automating or streamlining opportunities to help gain efficiencies and improve the client experience. 
• Enter employee HR data, prepare basic data feeds, perform data validation checks, reply to basic employment inquiries, etc. to support and maintain core HR systems and processes. 
• Collect new hire / on-boarding documentation, validate information / documentation is correctly completed (follow-up as needed) and help maintain employment fling systems (paper and/or digital), immigration / work permit records and other core HR data / processing information. 
• Source information for educational, training and/or marketing efforts to help increase the accuracy and internal adoption of on-demand (self-service) HR initiatives. 
• Understand HR service level targets and monitor direct performance / contribution toward achieving stated targets. 
• Protect the integrity of the function through accuracy of overall work product and speed to completion. 
• Provide timely, professional, and accurate resolution to the business line / internal clients regarding operational inquiries and/or standard HR policy and HR system questions. Start to develop a rapport with and understanding of the various business lines. Collaborate with peers and partners across HR operations to identify innovative processing / execution opportunities and to help meet or exceed SLA targets.
• Build relationships across functions with frequent cross-over interaction including technology, compliance, legal and audit to help resolve or complete HR operational projects and challenges
• Participate (active engagement) in and contribute to problem-solving and new ideas (challenge when applicable) in meetings.

Key Accountabilities:

• Payroll administration
  • Demonstrate a solid understanding of and help maintain payroll guidelines, policies and processes. Effectively communicate payroll guidelines with others, where applicable. Escalate anomalies / outliers in data, calculation, processes and procedures to help maintain the integrity of the function.
• Compensation administration 
  • Support the year-end compensation review process with efficiency and accuracy, focusing on minimal errors and speed, as well as optimal retention and motivation. Prepare analytics and interface with line managers to gather proposals and ensure information is properly stored and audited.
  • Prepare data submissions for market benchmarking and help analyze the external data to support decision-making both within the HR area and the business.
• Benefits administration
  • Provide policy interpretation, eligibility determination and day-to-day administration of benefits. Liaise with third-party benefit providers to processes invoices and other benefit claims.
• HR Reporting
  • Prepare and aggregate HRIS data, reporting and dashboards.
  • Prepare data and information reports as per business and Compliance requirements.
  • Contribute to the development of desktop procedures, guidelines and HRIS documentation. Support overall database integrity and protect privacy and data security by understanding HRIS platform(s), processes and policies.
  • Assist with the execution of mass data changes, HR data retention maintenance, help monitor workflows / notifications and contribute to testing / validation.
  • Monitor the status of HR tickets in the HRIS system. 
• HR vendor management
  • Onboarding and follow up of HR contracts in the banks vendor management system (Coupa)
• Health & Safety
  • Participation in the Joint Health & Safety Committee. Administers the bank’s health & safety programs, including compliance, training and workplace ergonomics 
• Other duties:
  • Assist with Internal & external job postings .
  • Organization chart maintenance and updates .
  • Assist with coordination of employee programs including employee volunteer programs. 
  • Involvement in new / adhoc HR & Corporate Services initiatives and projects. 
  • Assist with systems project testing as necessary to meet tight deadlines.    
  • General management and maintenance of the facility.
  • Maintaining adequate stock of stationery and other office supplies.
  • Vacation back-up for team members as required.
  • Any other special projects as assigned.

Responsibility for Resources:
Responsible for maintaining proper working papers and electronic files in support of all reports.
Responsible for the processes associated with the successful operation of the Bank including Human Resources, physical assets and premises.

Decision Making Responsibility: 

Take collaborative decisions on department’s operational effectiveness in consultation with supervisors and Management. This position requires common sense and independent judgment.  This position is expected to be self-managed on a day to day basis.  

JOB SPECIFICATIONS:

Knowledge & Experience:

• Completion of post-secondary education in Human Resources
• Minimum of 2 years’ work experience in a progressive Human Resources function. Prior related experience in a financial institution would be preferable. Knowledge and experience in the operation of a Schedule III Bank would be an asset.
• Minimum 2 years payroll processing experience in ADP Workforce Now.
• Demonstrate a foundational understanding of Canadian employment / labor laws to help support compliance across activities. Research trends and/or ideas related to HR operations (and HR broadly), tech & ops advancements and/or business insights to take on stretch assignments and/or exceed team and SLA standards.
• Knowledge of HRIS systems. Past experience working with SAP Success Factors will be an asset.
• Strong reasoning ability: understand complex situations, people and systems needs against backdrop of an ever-changing regulatory environment.
• Able to work Independently on projects with little oversight, able to learn quickly and dissect complicated issues within a large and complex framework.
• Maintain a regulatory compliance risk mindset to understand underlying risks and weaknesses to properly mitigate such risks.
• Embraces change and demonstrates the ability to lead others through change.
• Demonstrates a positive and professional attitude with strong interpersonal skills.
• Commitment to high professional and ethical standards.
• Ability of communicate effectively and professionally both verbally and in writing, including presentation skills.
• Ability to work independently
• Ability to apply sound judgement

Skills:

• Strong analytical and communication skills.  Excellent writing skills is a “must”.  
• Must have hands-on experience in an HR Operations role preferably in Financial Services.
• Good time management skills with the ability to multitask, prioritize workflows and meet deadlines.  
• Advanced skill in the use of Microsoft Word, Excel, PowerPoint, Outlook, etc.
• Motivated and action-oriented, adaptable to changes arising from the banks’ transformation
• Ability to maintain confidentiality of highly sensitive information.

Competencies:

• Customer Focus: Demonstrates outstanding customer service skills by being available and responsive to customers and colleagues, prioritizing customer needs and following through in a timely manner. Is conscientious, careful with detail and confidential information, and meets deadlines on all tasks. Collaborates with and supports the team to meet customer needs and is courteous and helpful at all times. 
• Driving Change:  Responds to change positively. Embraces new ideas and adapts and integrates changes into task delivery in a timely manner. Proactively puts forward ideas to improve tasks for which they are accountable. 
• Driving Results:  Works efficiently and is responsible for timely, accurate, and high-quality task completion. Seeks guidance where necessary to prioritize their work and promptly asks for help when needed. Listens to and acts upon feedback to improve the delivery of results. Speaks up when a mistake is made and takes remedial action. Learns from mistakes. 
• Embraces Diversity:  Proactively supports an inclusive work environment. Collaborates effectively and respectfully with all parties, remaining open to different opinions, perspectives, and cultures. Supports, through action, inclusion and diversity initiatives.

Working Conditions:

Time pressure/deadlines -- Significant
Stress of multiple demands -- Significant 
Attention to details -- Significant 
Environment -- Open office / Hybrid Work Model

ABOUT SUMITOMO MITSUI BANKING CORPORATION
SMBC Group is a top-tier global financial group. Headquartered in Tokyo and with a 400-year history, SMBC Group offers a diverse range of financial services, including banking, leasing, securities, credit cards, and consumer finance. The Group has more than 130 offices and 80,000 employees worldwide in nearly 40 countries. Sumitomo Mitsui Financial Group, Inc. (SMFG) is the holding company of SMBC Group, which is one of the three largest banking groups in Japan. SMFG’s shares trade on the Tokyo, Nagoya, and New York (NYSE: SMFG) stock exchanges.

In the Americas, SMBC Group has a presence in the US, Canada, Mexico, Brazil, Chile, Colombia, and Peru. Backed by the capital strength of SMBC Group and the value of its relationships in Asia, the Group offers a range of commercial and investment banking services to its corporate, institutional, and municipal clients. It connects a diverse client base to local markets and the organization’s extensive global network. The Group’s operating companies in the Americas include Sumitomo Mitsui Banking Corp. (SMBC), SMBC Nikko Securities America, Inc., SMBC Capital Markets, Inc., SMBC Rail Services LLC, Manufacturers Bank, JRI America, Inc., SMBC Leasing and Finance, Inc., Banco Sumitomo Mitsui Brasileiro S.A., and Sumitomo Mitsui Finance and Leasing Co., Ltd.

SMBC provides reasonable accommodations for employees and applicants with disabilities consistent with applicable law. If you need a reasonable accommodation during the application process, please let us know at SMBCCB_Accessibility_Canada@smbcgroup.com.

SMBC is an EO employer – M/F/Veteran/Disability

Deadline to apply: By March 10th, 2024