Application Support Specialist - Tangerine

 
Requisition ID: #
Tangerine is Canada’s leading direct bank. We offer flexible and accessible banking options, innovative products, and award-winning Client service. The reason why Tangerine employees come to work each day is to help Canadians live better lives. We focus on making a difference in our communities, and that includes our own internal community. It’s important to us that our employees feel empowered and enthusiastic about belonging to our Orange culture.
As Canada’s leading digital bank, Tangerine technology is at the heart of everything we do. We have redefined what digital banking is and we continue to evolve on what it can be, using technology to create innovative, forward thinking banking solutions with our clients’ needs in mind. We are made up of high performing, curious, energetic and collaborative individuals who thrive in our high trust agile environment to deliver best in class solutions for our customers. We believe in giving people hands-on challenges and the responsibilities that come with them, allowing them to grow, evolve and create opportunities to build their career. Are you ready to make the change and become part of an established disruptor with the backing of a highly engaged team? If so come join us and help redefine the Canadian banking landscape!
Application Support Specialist: 
Join a purpose driven winning team, committed to results, in an inclusive and high-performing culture. 
We are looking for an Application Support Specialist to join our Tangerine’s Application System Support team.
Is this role right for you? In this role you will:
-Develop & maintain software following sound software engineering principles and lead investigations for production issues and come up with solutions that meet security standards defined by the organization
-Work with development team on the Release and perform the assigned development tasks include but not limited to Configuration/Infrastructure changes and Update patches.
-Application system support and handling escalation during the day as well as off-hours Interface with Tangerine infrastructure and application teams to maintain and support infrastructure and applications
-You’ll be responsible for providing investigation and second level support on client issues, technical issues, system/web site outages and questions from all internal and external application by maintaining, prioritization and addressing to respective Tangerine technology groups and vendors.
-Lead root cause analysis to in-scope systems, identify improvements, and drive to implementation
-Develop operational plans, processes, and procedures to improve service delivery and resiliency
-Lead by example and mentor growing developers in the team
Do you have the skills that will enable you to succeed in this role? We'd love to work with you if you have:
-You have Minimum of 8+ years of experience in developing, maintaining and supporting application in the following technologies C#, ASP .NET, .NET core, Entity Framework
-You have 8+ years of experience working in Microsoft SQL Server, including database design and administration. Writing complex SQL queries, stored procedures and scheduling of agent jobs.
-Experience in configuration, management troubleshooting and optimizing IIS for hosting and deployment web applications.
-Proficiency in Java programming skills (JavaEE) and experience in developing SOAP/REST services (e.g., using Java Spring Framework)
-Proficiency with Continuous Integration and Delivery (CI/CD) pipelines (e.g., Jira, Jenkins, GitHub, Artifactory etc.)
-Working knowledge of ServiceNow, JIRA, Confluence
-Sound knowledge and understanding of Windows, Unix scripting, Devops, weblogic, database knowledge (SQL\Oracle)
-Must possess excellent verbal and written communication skills, as well as strong problem-solving skills coupled with the ability to collaborate with and lead teams toward resolution.
-Experience with application monitoring tools like Dynatrace and SumoLogic, Google Cloud Platform, and other log analysis tools, to help with investigation
-Solid experience working on infrastructure centric platforms and advanced working knowledge of the server and network configurations both for deployment and at run-time
-Familiarity with front end technologies (e.g., HTML, CSS, JavaScript, React or similar JS frameworks), caching and message queuing systems
What's in it for you?
-Diversity, Equity, Inclusion & Allyship - We strive to create an inclusive culture where every employee is empowered to reach their fullest potential, respected for who they are, and are embraced through bias-free practices and inclusive values across Scotiabank. We embrace diversity and provide opportunities for all employee to learn, grow & participate through our various Employee Resource Groups (ERGs) that span across diverse gender identities, ethnicity, race, age, ability & veterans.
-Accessibility and Workplace Accommodations - We value the unique skills and experiences each individual brings to the Bank, and are committed to creating and maintaining an inclusive and accessible environment for everyone. Scotiabank continues to locate, remove and prevent barriers so that we can build a diverse and inclusive environment while meeting accessibility requirements.  
-Upskilling through online courses, cross-functional development opportunities, and tuition assistance. 
-Competitive Rewards program including bonus, flexible vacation, personal, sick days and benefits will start on day one.
-Community Engagement - no matter where you choose to work from; we offer opportunities for community engagement & belonging with our various programs such as hackathons, contests, cooking with friends, Humans of Digital and much more!
Work arrangements: Hybrid
#LI-Hybrid
Location(s):  Canada : Ontario : Toronto
At Tangerine we value the unique skills and experiences each individual brings to the team, and are committed to creating and maintaining an inclusive and accessible environment. If you require accommodation during the recruitment and selection process, please let our Recruitment team know.