Appointment Coordinator

Steele Auto Group is committed to providing the Best Customer Buying Experience and to solidify ourselves as the “Trusted Destination for Everything Auto” for employees and customers alike.

Steele Honda is seeking an Appointment Coordinator to join our team!

As an Appointment Coordinator with Steele Honda, your focus is on delivering exceptional service by providing accurate information courteously. If you are passionate about customer service, we invite you to apply today!

Responsibilities include but are not limited to:

• Respond to customer queries in a timely and accurate way, via phone, email or any channel our customer chooses to interact with the Client Care Center.
• Initiate customer interactions (though outbound campaigns) and educate customers on the opportunity to have their automotive service needs taken care of at our partner dealerships.
• Partner with our dealerships to ensure that Customer Satisfaction Index targets are exceeded.
• Stay current on all ongoing tools and campaigns Steele Auto Group or our partner dealerships are running and support them with full commitment.
• Efficiently manage workload to ensure customers are handled productively.
• Accurately document customer details in all appropriate systems and tools so that customers are supported seamlessly throughout their Steele Auto Group Service Experience.
• Appropriately communicate any situation (customer or otherwise) requiring additional support for resolution.

Requirements:

• Ability to communicate in multiple stream
• Proficient in Microsoft Office Suite (Outlook, Excel, Word)
• Previous experience in a customer focused role, with an ability to see things from different perspective
• Effective, Two-Way Communication skills
• Organized with ability to prioritize work
• Strong technical skills and highly motivated
• Works well both independently and as part of a team
• Strong multi-tasking ability

Why Steele Auto?

• Competitive compensation package, with annual wage review
• Flexible Health and Dental Plans, 6 different cost shared options to meet everyone’s needs
• Enhanced Benefits including Telehealth, Mental Health Support and EFAP
• Retirement Savings Plan with employer match up to 4%, after 5 years up to 5%
• Opportunities for career growth and advancement
• Employee discounts on vehicle purchasing, parts, and service at any of our locations
• A safe, inclusive, and dynamic work environment

We sincerely thank our applicants interested in this opportunity and wish to advise that only candidates invited for an interview will be contacted. Steele Auto Group will fill positions by drawing from internal candidates possessing the desired qualifications and to promote from within, where possible. Hiring and promotion of all candidates is based on skills, knowledge and demonstrated abilities.

Steele Auto Group is an Equal Opportunity Employer, and we commit to a fair, inclusive opportunity to apply. Our commitment to inclusion drives us forward every day. If selected for an interview, please advise us of any accommodation you may require throughout the recruitment process. To learn more about our company, culture, and opportunities, please visit www.steeleauto.com