Apprentice Broadband Network Technician

 
At Rogers, we put our customers first in everything we do! We’re growing our Customer Experience teams and are looking for team members who are committed to showing our customers and Canadians that we are with them all the way. Our Customer Experience team is enthusiastic, empathetic, and moved to make a difference –we’re passionate about people and ready to provide the ultimate customer experience to our customers. At Rogers, we're committed to connecting Canadians. Ready to build a rewarding career with us? If so, consider the following opportunity:
Who we're looking for
Apprentice/Journeyman CATV Technician who will work out of our White Rock office. Reporting to the Manager, Field Operations, the successful candidate will be implementing, activating, and maintaining our various networks.
 
What’s in it for you? 
We believe in investing in our people and helping them reach their potential as valuable members of our team. 
-Enjoy discounts up to 50% off Blue Jays tickets, Rogers, and Fido Services, 25% off TSC     (Today s Shopping Choice) (Today s Shopping Choice) items, and 20% discount on all wireless accessories sold in Rogers Stores.
-Health & Dental Benefits, Pension plan and Stock Matching options
-Growth & Development opportunities to grow in Field Operations
-Receive mentorship from NCC, HE and other roles outside Tech Ops
-Work for an organization committed to environmental protection.
-We are an organization with a strong commitment to diversity and inclusion with employee resource groups supporting equity – including groups representing People of Colour, 2SLGBRTQIA+, Indigenous Peoples, Persons with Disabilities and Women.
What you'll do
-Respond and resolve plant and customer issues arising from the installation and operation of Rogers products and services not limited to High-Speed Internet and/or cable services in a Journeyman/Apprentice role.
-Respond to customer reported service problems or referrals from within Rogers involving analogue, digital and fibre delivered services
-Detect, diagnose, and correct problems affecting the services provided to our customers in a safe and controlled manner
-Contribute to the growth of all Rogers products and services through promotion and sale of our products
-Work with other staff to ensure the correction of customer problems in an effective and timely manner
-Operate and understand test equipment related to the maintenance of 2-way coaxial and fibre systems including system analyzers, field strength meters and leakage monitors
-Maintain accurate system records and support documentation in relation to all types of work orders
-Ensure the vehicle, test equipment and tools are maintained in excellent condition
-Perform connections and adding services including Internet, Cable Television, Digital Phone, Digital Cable Terminals (DCTs), VCRs and audio equipment
-Promote a positive image of Rogers products and services while providing exceptional customer service
-Various other duties as required
What you bring
-Journeyman accreditation or ability to meet Apprenticeship program requirements including successful completion of Common Core Electronics program.
-Knowledge of Microsoft Windows, Microsoft Office programs and related Internet applications
-Able to work with others in a team environment as well as deal with the public
-Goal oriented and motivated with the ability to work well independently
-Able to perform work safely in all types of conditions including aerial services
-Possess a valid driver’s license and must provide a driver’s abstract annually
-Excellent communication skills both written and verbal
-Ability to work various shifts including weekends and evenings
-A positive, “can-do” attitude and customer focused approach to deal with challenging situations with integrity, empathy and sincerity
 
Schedule: Full time
Shift: Variable
Length of Contract: Not Applicable (Regular Position)
Work Location: 3033 King George Hwy (7798), Surrey, BC
Travel Requirements: Up to 10%
Posting Category/Function: Field Operations & Maintenance
Requisition ID: 303309
 
At Rogers, we believe the key to a strong business, is a diverse workforce where equity and inclusion are core to making everyone feel like they belong. We do this by embracing our diversity, celebrating our different perspectives, and working towards creating environments that empower our people to bring their whole selves to work. Everyone who applies for a job will be considered. We recognize the business value in creating a workplace where each team member has the tools to reach their full potential by removing any barriers for equal participation. We work with our candidates who are experiencing a disability throughout the recruitment process to ensure that they have what they need to be at their best. Please reach out to our recruiters and hiring managers to begin a conversation about how we can ensure that you deliver your best work. You matter to us! For any questions, the Recruitment Process FAQ.
 
Successful candidates will be required to complete a background check as part of the hiring process.
 
Posting Notes:  Customer Experience