Assistant General Manager (Hospitality)

Company Summary: About Lakeside Manor, owned by Vantage Living and TOR Properties we have created a community that is focused on our residents and how they want to live their life. Our offering has been carefully designed for those who don’t wish to compromise – those who prefer to remain independent, appreciate choice, and make decisions based on their desired lifestyle. Lakeside Manor offers 110 beautifully appointed suites, a service package that considers residents’ every need, plus a host of unique lifestyle choices. Whether residents are catching a movie in our tiered movie theatre, enjoying a gourmet meal at the Silver Swan dining room, or drinking at Corks wine bar, the ambiance cannot be matched anywhere in the area.
Asst. General Manager (Hospitality) - $60,000.00/annually

Position Summary: In this role, you would be responsible for Happy Residents, assisting restaurant services with full building occupancy and on-budget operations. You will establish and maintain an employee focus on providing outstanding hospitality services for residents, their families, and guests. Also, we will be orchestrating the dining room ambiance to provide a superior dining experience for our residents and guests. This position is responsible for the completion of various clerical and administrative functions; Supports the leadership team in managing day-to-day operations, service planning, and labor utilization; Assists with scheduling of staff and calling out for shifts in conformance with the collective agreement; and Performs work following established policies, procedures, and protocols. This role leads the sales of Resident Suites, provides tours, and completes move-in documents. This role also provides sales plans and is responsible for meeting monthly goals. This position facilitates communication between the dining room and the kitchen. This includes hiring, training, and supervising front-of-house staff and enforcing dining room policies.

The following job responsibilities are essential for the success of this position:

• Responsible for the retirement community's ongoing growth and management, including all aspects of restaurant operations, sales management, budget, and resident and employee relations.
• This position ensures a high-quality dining experience is consistently available to all residents and guests of the community.
• Under the direction of the General Manager, provides dedicated staffing and scheduling support to one or more sites as directed.
• Schedules replacement staff for all planned paid time off, unplanned paid time off, and leaves of absence (as per set staffing requirements approved by site management).
• Supports managers with staffing and scheduling functions for unscheduled absences (sick leave, non-occupational illness/injury) and workload requirements following the master rotation and provisions of the collective agreement. Ensure this process is validated and done accurately and timely following the Collective Bargaining Agreement.
• Respond to emergency calls from residents and take appropriate action as needed.
• Ensure the continuous operation of the community and perform any staff duties necessary for coverage.
• Establish and maintain an enriching and secure environment for the benefit of the residents.
• Verifies staffing requirements against the current schedule. Monitor staff availability and inform site management of unfilled vacancies.
• Report to management reasons for absence (implement time away from work report) for attendance management tracking purposes.
• Accurately records and verifies actual scheduling data (in the time and attendance system) daily in preparation for the bi-weekly payroll submission, as approved.
• Maintains master rotations, weekly schedules, call-in sheets, and approved leave requests.
• Collects all casual call-in availability and develops a relationship with casuals for scheduling. Ensures seniority lists are maintained, including movement based on Appendix 2- canceled shifts and available for short notice call-ins.
• Under the direction of the General Manager, supervises and provides leadership for the dining services team.
• Fosters and promotes new initiatives; implements policies and procedures; schedules and assigns work; and monitors and evaluates service delivery.
• Participate in the planning and prioritizing of both short-term and long-term service goals.
• Coordinates all daily operations in the dining areas (including wine bar and sports lounge).
• Collaborates with the General Manager and Chef to ensure excellent customer service during special events hosted by the Lakeside Manor Retirement Residence.
• Collaborates with the General Manager and Chef to develop, revise, and evaluate hospitality service delivery within the dining area. .
• Obtain input from residents and guests, disseminate information related to hospitality services, and participate in Chef Meetings to improve dining services.
• Responsible for the training, staff development, performance management, and mentorship of all serving staff.
• Directs staff during meal service and maintains service consistency while exceeding guest and tenant expectations.
• Openness to change and ability to effectively communicate innovative ideas to the dining service team.
• All other duties as assigned

Qualifications/Educational Requirements/Certification Requirements:

• Serving it Right and FOODSAFE - level I certifications preferred.
• Certification or equivalent combination of experience, education, and knowledge (ideally two years) in the independent care or hospitality industry.
• Experience in staff training, education, staff development, performance management, and mentorship of a serving team.
• Two years’ experience supervising a fine dining or full-service retirement environment preferred.
• Prior restaurant experience as an asset.

Knowledge, Skills, Abilities/Experience Requirements:

• Experience working with MS Office, i.e., Excel, Word, and Outlook is preferred.
• Strong English language skills and understanding of medical terminology an asset.
• Strong organizational and time management skills.
• Able to multi-task, handle changing priorities, and work under pressure.
• Friendly disposition, personable, and easily able to build harmonious working relationships with residents, families, colleagues, business partners, and members of the general public.
• Staffing and scheduling experience in a 24-hour environment is an asset.
• Strong Leadership skills: demonstrated ability to lead people and get results through others is required.
• Strong Sales background is an asset.
• Demonstrates good judgment, problem-solving, and decision-making skills.

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