Assistant General Manager

MR MIKES isn’t just a pretty-looking restaurant with exceptional food, and the kind of ambience designed to rock your socks off. At its very core, MR MIKES is the experience, it’s the opportunity to take a break from the rigors of life, to share a drink with friends, to enjoy mouthwatering food that tantalizes the taste buds; a place where you can be you! And we are passionate about what we do.

As the Assistant General Manager at MR. MIKES®, you'll be dedicated to ensuring exceptional dining experiences and cultivating strong customer relationships. You'll oversee operational excellence, maintain a positive work environment, and manage the urbanLODGE program. Your commitment to 100% customer satisfaction will drive your approach to problem-solving and ensure a memorable visit for every guest. Additionally, you'll support staff training, uphold cleanliness standards, and collaborate closely with the Operations Manager for store performance improvements.

Specific Responsibilities:

Customer Satisfaction Commitment:

• Uphold the philosophy of 'BUILDING RELATIONSHIPS' to ensure exceptional dining experiences.
• Resolve customer concerns effectively, aiming to secure return visits and maintain customer loyalty.

Team and Staff Development:

• Foster a positive and enjoyable work environment for the entire MR. MIKES® team.
• Implement rigorous training using Customer Experience Manuals to onboard and develop staff effectively.

Bar (urbanLODGE) Management:

• Oversee all aspects of the urbanLODGE program, including staff training, inventory control, cost management, security, and cleanliness.

Support & Communication:

• Collaborate with the General Manager to address specific store performance issues.
• Assist in restaurant management, prime cost analysis, staff training, and execution of MR. MIKES® systems.

Operational Excellence:

• Ensure adherence to cleaning checklists and standards laid out in the Operational Excellence Review (OER).
• Initiate action plans for improvement based on OER assessments and customer feedback.

New Store Openings & Renovations:

• Lead roles in store openings, following corporate guidelines and contributing to continuous improvement.
• Participate in debriefings and recommendations for post-opening/renovation process enhancements.

Budget & Training:

• Aid in establishing and achieving the restaurant's operating budget.
• Contribute as an instructor in the Franchisee/Management Training Program as needed.

Industry Engagement & Project Leadership:

• Stay updated on industry trends and recommend applicable concepts for MR. MIKES®.
• Lead or participate in specific projects assigned by the Operations Department.

Qualifications:

• High School Graduation is required; Post-Secondary Education is preferred.
• Minimum 3 years of Front of House, Back of house experience (or both), with at least 1 year in a supervisory or management role in a high-volume, casual dining restaurant.
• Essential certifications in Provincial Food Safety, Responsible Alcohol Service, and First Aid/WCB.

Remuneration:

• Details regarding compensation, benefits, and vacation entitlements will be outlined in a separate employment contract.

As the Assistant General Manager, you'll play a pivotal role in ensuring MR. MIKES® maintains its high standards, creates memorable dining experiences, and fosters a positive work environment for both staff and customers.

Job Type: Full-time

Benefits:

• Company events
• Extended health care
• On-site parking
• Paid time off
• RRSP match
• Store discount

Flexible Language Requirement:

• French not required

Schedule:

• Day shift
• Evening shift
• Morning shift
• Night shift
• Weekends as needed

Supplemental pay types:

• Bonus pay

Education:

• Secondary School (required)

Experience:

• Management: 1 year (required)

Language:

• English (required)

Ability to Commute:

• Chilliwack, BC (required)

Ability to Relocate:

• Chilliwack, BC: Relocate before starting work (required)

Willingness to travel:

• 50% (required)

Work Location: In person