About Cabot Cape Breton
We are seeking out purpose driven and passionate people who embrace Cabot’s values. Our #cabotcrew brings their unique spirit and individual character and shows up with all their heart to create a warm welcome to a magical place where remarkable memories are made.
If you join our team, you will live our values:
Confidence, Authenticity, Humility, Warmth
Position Overview
You will thrive in this role if you enjoy:
- Leadership: Find fulfilment in leading and motivating a team of Front Desk agents, providing guidance, support, and training to ensure exceptional guest service and a smoothly run Front Desk operation.
- Guest Interaction: Take satisfaction in interacting with guests, addressing their inquiries, concerns, and special requests professionally and courteously. Enjoy ensuring guests have a positive experience from check-in to check-out.
- Problem-Solving: Embrace the challenge of resolving guest issues and operational challenges, finding effective solutions, and ensuring guest satisfaction. Enjoy proactively addressing problems to maintain a seamless guest experience.
- Team Collaboration: Thrive in a collaborative work environment, working closely with other departments, managers, and staff members. Enjoy effective communication and cooperation to ensure guest needs are met efficiently.
- Organization and Multitasking: Appreciate managing schedules, reservations, and various tasks simultaneously. Enjoy staying organized, coordinating staff activities, and ensuring a smooth flow of operations at the Front Desk.
Preferred qualifications and skills:
- Completion of a diploma or certificate in hospitality/hotel management
- 3-5 Years experience in a leadership role in the hospitality industry
- CPR/AED & First Aid Certification preferred.
- Nova Scotia Driver’s License (or equivalent) with a clean driving record.
- Knowledge of local area, events and activities considered an asset.
- Engaging communication skills. Able to quickly build relationships, influence and collaborate with internal and external stakeholders.
- Self-motivated with strong interpersonal and presentation skills
- Must have a strong attention to detail and coordinator skills, coupled with time management and organization.
Requirements of the role you should be aware of:
- Based on the nature of our business and the service we provide to our guests, to work with us, you must consent to a criminal background check as a condition of employment and an additional criminal background check every two years.
- As a seasonal resort business, you can anticipate a schedule that will involve day, evening, night, and weekend work.
- Ability to spend long hours moving around, walking, sitting, standing and ascending or descending stairs, ramps, etc.
Our Benefits
- Access to learning & training opportunities to build your career.
- $10 green fees
- Complimentary Family Golf Round
- Friends and Family Rates for Golf and Lodging
- Discounts in our Retail Shops & Restaurants
- Access to our Employee Assistance Program
- Subsidized Team Housing, based on availability.
- Healthcare benefits for permanent and returning seasonal team members.
Cabot Cape Breton promotes diversity, inclusivity, and equal opportunity employment and is committed to non-discrimination on any protected basis covered under applicable law. We recognize the importance of a 50+ workforce and value all candidates solely based on their proficiency, qualifications and contributions. If you need accommodation to participate in our selection process, please contact us.
Got questions? Reach out to us at careers@cabotcapebreton.com.