AddressPosition: Assistant Manager Compass Group Canada
Department: Airport Lounge Operations
Reports to: General Manager
Purpose of the Job:
Manages the servicing of an assigned shift within budget and maintains company and customer quality standards. Ensuring the highest customer service standard for our client.
Major Responsibility Area:
- Maintains positive relationship with client through daily contact to discuss; areas of concern, report on deficiencies and obtain any new assignments. Organizes and attends regular meetings with client, GM and RM.
- Directly controls budgeted hours and expenses for the assigned location. Submits accurate monthly billing.
- Inspects the worksite daily and on an ongoing basis to ensure the delivery of services is consistent with the work specifications and required Quality Assurance standards.
- Regularly reviews assignments with staff to ensure tasks are performed properly and quality of work is maintained at expected levels.
- Responsible for the safety of all personnel and ensures that equipment is in safe working condition. Ensures all accidents and property damage is reported within deadlines.
- Accountable for all equipment including keys, communications devices, i.e. radios, pagers, cell phones, scanners and ensures they are inventoried on a daily basis.
- Develops and manages preventative maintenance program for all on-site equipment.
- Processes equipment and supplies orders and maintains adequate inventories.
- Periodically reviews efficiencies of operations and assists General Manager in improving and upgrading standards, work schedules, etc.
- Works with and trains associates daily, assisting with both FOH and BOH
- Responsible for orientation and training of personnel.
- Maintains attendance records for all personnel.
- Regularly holds meetings with employees to review performance, attendance and health and safety issues, etc.
- Administers appropriate corrective disciplinary action when necessary.
- Identify and resolve problems on site and informs or involves the GM and RM if necessary.
- Documents all complaints and follows up to ensure there is a resolution.
- Performs other assigned duties as needed or directed by the General Manager.
Safety Responsibilities:
- Set an example for associates to follow by incorporating safe work practices in all aspects of their activities and abiding by the Clients & Company’s safety policies and procedures.
- Attend all required health & safety training
- Reports and corrects any safety concerns and advises employees of potential/unsafe conditions or hazards
- Complies and enforces the H&S regulations, the CNESST and company policies/procedures in a consistent manner.
- Ensure/provide necessary training for employees on the hazards of their jobs using the Safe Work Practices and Task Hazard Assessments.
- Investigates incidents/injuries/near misses to determine root cause and implement any corrective actions – Reports injuries within 24-hours to the H&S Risk Dept
- Assists injured workers to the fullest extent to ensures participation in the early and safe return to work process as per our RTW policy
- Assuring that safety devices and PPE are available and properly utilized.
- Reviews Inspection reports, JHSC minutes and provides corrective actions on any known deficiencies.
- Conduct monthly safety inspection.
- Ensure safety meetings with all staff occur minimally once a month.
Qualifications of Incumbent:
· Minimum 5 year experience and supervisory experience in a large facility.
· Previous experience in Hospitality, both FOH and BOH required
· Ability to manage multiple priorities, and execute tasks with minimal supervision.
· Experience working in a unionized environment, ability to work with Collective Agreement and provide guidelines and execution.
· Valid driver’s license and driving record in good standing.
· Able to obtain Transport Canada security clearance
Hours of work: We are a 24/7 business environment. Managers will be required to work the hours that will encompass the core hours for client and employee visits. Weekend and statutory holiday work are required.
Job Types: Full-time, Permanent
Salary: $49,000.00-$52,000.00 per year
Benefits:
- Dental care
- Employee assistance program
- Life insurance
- On-site parking
- Paid time off
- RRSP match
Schedule:
- 8 hour shift
- Day shift
- Evening shift
- Morning shift
- Night shift
- Weekend availability
Ability to commute/relocate:
- DORVAL, QC: reliably commute or plan to relocate before starting work (required)
Education:
- Secondary School (preferred)
Experience:
- Hospitality: 4 years (preferred)
Work Location: One location
