Front Desk Reservations | Assitant Manager

Front Desk Reservations | Assistant Manager

Forest Golf Club & Inn

Location: Forest, Ontario

Department:Front Desk Reservations

Reports To:Front Desk Manager

Classification: FT / PT Seasonal (must be able to work any shift including evenings, weekends & holidays)

Primary Responsibilities: Hotel Front Desk | Assistant Manager

· Check guests in and out.

· Receive and manage reservations made online, by email and by phone.

· Verify guests' payment methods during check-in.

· Assign rooms to guests and inform them of any specials offered by the hotel.

· Perform all operations related to our policies, procedures and competently understand our POS system.

· Organize transport services for guests at their request.

· Provide guests with information about the hotel and facility.

· Keep up to date on local attractions and facility functions that may be of interest to guests.

· Coach train and mentor Front Desk associates and new hires.

· Be able to balance end of shift recaps and preform night audits as required.

· Be able to work all shifts including, morning, afternoon, evening, and night audit.

· Be able to assume the responsibilities of the Front Desk Manager when they are not onsite.

· Maintain a well organized, neat, and clean working environment.

· Work effectively with other associates in a positive and constructive manner.

· Perform all other job-related duties as assigned from time to time based on the seasonality of the business.

Qualifications:

· High school qualification or equivalent.

· Previous hospitality experience would be advantageous.

· Strong written and verbal communication skills.

· Well-presented and professional appearance.

· Competency with Microsoft Office.

· Ability to learn on the job.

· Excellent customer service skills.

While this is not all encompassing the nature of this job description is to provide a basic understanding of the role and responsibilities of our Front Desk Reservations and night audit including all other job-related duties.

Job Types: Full-time, Part-time
Part-time hours: 32-40 per week

Salary: $15.50-$18.00 per hour

Schedule:

• 10 hour shift
• 8 hour shift
• Day shift
• Evening shift
• Monday to Friday
• Morning shift
• Night shift
• Weekend availability

COVID-19 considerations:
All Public Health Measures are in practice.

Ability to commute/relocate:

• Forest, ON: reliably commute or plan to relocate before starting work (required)

Experience:

• Customer service: 1 year (preferred)

Work Location: In person

Expected start date: 2023-04-08