Front Desk Agent

As a multidisciplinary rehab clinic, we are looking for Receptionist / Front desk administrator who is passionate about delivering the best possible care to our patients at the Front Desk.

This is a part-time to permanent position and it can be promoted to clinic administrator as well.

• The related background gob/study is considered

Locations:

• 10825 Yonge street, Richmond hill, Ontario. L4C 3E3.

Responsibilities:

• Provides administrative support to the rehab team, including but not limited to: Following up on the leads that come from marketing ads and registering patients, answering phone calls, booking appointments, following up on email inquires, management of incoming referrals, mail and faxes, and other administrative duties
• Ensures a good flow in the clinic by managing patients' appointments and wait time
• Processing of extended health insurance (TELUS, MVA, and so on)
• Assisting therapists with managing patients, including preparing exam/treatment rooms between visits.
• Answering patient inquiries, emails and assisting to ensure a positive clinic experience on every visit
• Participate in patient health status assessment and treatment plans with therapists
• Assists patients with registration forms and any other required paperwork
• Reviews and updates patients' demographics and obtains necessary information as required
• Processes payments on point-of-sale machine

Requirements:

• Persian/Farsi language is required.
• Availability on Tuesday, Wednesday, Friday 8 hrs/day and Saturday 6 hrs/day.
• Kinesiology/science undergraduate student preffered.
• Previous experience in a Rehab Clinic, physiotherapy clinic, and Medical and Dental clinic is an asset.
• A Medical Office Administration certificate/diploma is considered an asset.
• Experience with appointment booking software is an asset.
• Computer proficiency including Microsoft Office (Word, Excel, Outlook) and experience with electronic charting systems and/or fax.
• Effective communication skills in both oral and written English.
• Ability to problem solve, multitask, prioritize, and cope with frequent interruptions and deadlines in a calm manner.
• Ability to work independently with minimal supervision in a team atmosphere.
• Ability to ensure professionalism in all communications with existing and potential patients and deliver superior service to patients and colleagues.

Job Types: Full-time, Part-time

Salary: $17.00-$20.00 per hour

Expected hours: 26 – 30 per week

Benefits:

• Casual dress
• On-site parking

Flexible Language Requirement:

• French not required

Schedule:

• Day shift

Ability to commute/relocate:

• Richmond Hill, ON L4C 3E3: reliably commute or plan to relocate before starting work (required)

Application question(s):

• Are you available to work 4 days a week per the below schedule?

Tuesday, Wednesday, and Friday from 11:30 AM to 8 PM (30 mins break)
Saturday from 11 AM to 5:00 PM

Education:

• Bachelor's Degree (preferred)

Experience:

• Front desk/ Administrator: 1 year (preferred)
• Medical/Health: 1 year (required)

Language:

• Farsi/Persian (required)

Work Location: In person

Application deadline: 2024-04-17
Expected start date: 2024-05-01