Part Time Hotel Front Desk Agent

We are seeking a new team member who has a passion for hospitality, commitment to excellence and a friendly personality who craves meaningful interactions. Your role is crucial in promoting our unique community and culture in the Kawarthas and creating memorable stays.

Your role as a Front Desk Agent is to assist guests efficiently, courteously and professionally in Front Desk related functions. To maintain high standards of service and hospitality to all guests and staff. To perform assigned tasks while maintaining high levels of customer service. Must be available to work afternoons, weekends and holidays. Primary shifts will be mid week and weekend shifts working 3-11pm or 4-12am.

Duties and Responsibilities

• Ability to remain on feet and stationary for extended periods of time
• Register arriving guests and assign room
• Process group arrivals and departures
• Make, cancel and change room reservations
• Process telephone calls, process wake-up calls
• Investigate and resolve any guest issues
• Process guest departures
• Calculate charges and receive payments
• Balance cash
• Cash reports and related forms
• Problem solving/Decision making/Critical thinking
• Follow emergency, safety as well as company policies and procedures
• Clerical duties (i.e. Faxing, filing, photocopying)
• Provide local information and answer local area related questions. Provide directions for guests to assist them in locating a local destination.
• Serve alcohol to guests by following AGCO laws and regulations

Required Skills

• Ability to work in a fast-paced, high pressure environment
• Computer skills including operating Gmail, Google Docs, Excel Sheets and more
• Strong attention to detail
• Ability to shift and manage multiple priorities
• Adaptable to change
• Capable of working in a team environment
• Able work a variety of shifts
• Smart Serve
• WHMIS

Job Types: Part-time, Permanent

Salary: $16.55-$17.00 per hour

Expected hours: 16 – 24 per week

Benefits:

• On-site gym
• On-site parking
• Store discount

Flexible Language Requirement:

• French not required

Schedule:

• 8 hour shift
• Day shift
• Evening shift
• Holidays
• Morning shift
• Weekends as needed

Supplemental pay types:

• Retention bonus
• Tips

Ability to commute/relocate:

• Lindsay, ON: reliably commute or plan to relocate before starting work (required)

Work Location: In person

Application deadline: 2024-03-29
Expected start date: 2024-04-08