Front Desk Agent

The Front Desk Agent welcomes everyone to the hotel and provides exceptional customer service.
Checks guests in and out using Opera Property Management System
Promotes IHG One Rewards programs.
Code electronic keys. Take cash and credit card payments and balancing float at end of shift.
Answering switchboard, wake up calls,
Taking reservations, changing reservations. Apply yield management principles
Liase with Housekeeping and Maintenance regarding the availability of available rooms.
Ensure full completion of all duties relating to the shift.
Must have the ability to communicate in English. Maintain a professional appearance.
Ability to stand and move throughout front office and continuously perform essential job functions.
Must be patient and able to multi task, demonstrate tact and diplomacy.
Must be able to remain calm and to adhere to all matters relating to Health & Safety and emergency procedures.
Opera experience required.
Must be available weekends and holidays

Job Types: Full-time, Permanent

Salary: $17.55 per hour

Expected hours: 30 – 40 per week

Schedule:

• 8 hour shift
• Evening shift
• Morning shift
• Weekends as needed

Application question(s):

• Do you have a valid work permit?

Experience:

• Hotel Front Desk: 2 years (required)
• Opera PMS or equivalent system: 2 years (required)

Work Location: In person

Application deadline: 2024-03-31
Expected start date: 2024-04-08