Night Shift/Front Desk Agent

Job Overview:
We are seeking a friendly and professional Front Desk Agent to join our team. As the first point of contact for our guests, you will play a crucial role in providing exceptional customer service and ensuring a positive guest experience. If you have a passion for hospitality and enjoy interacting with people from diverse backgrounds, we would love to hear from you.

Responsibilities:
- Greet guests with a warm and welcoming demeanor

- Run the Night Audit

- Clean all designated areas
- Check-in and check-out guests efficiently and accurately
- Provide information about hotel amenities, services, and local attractions
- Handle guest inquiries, requests, and complaints promptly and courteously
- Assist with reservations and room assignments
- Maintain guest records and ensure accuracy of information
- Process payments and maintain cash handling procedures
- Operate phone systems and direct calls to the appropriate department or staff member
- Maintain a clean and organized front desk area

Requirements:
- Previous experience in a hotel or hospitality setting is preferred
- Excellent customer service skills with the ability to anticipate guest needs
- Strong communication skills, both verbal and written
- Proficiency in using computer systems for check-ins, reservations, and guest information management
- Ability to handle difficult situations with professionalism and composure
- Strong organizational skills with attention to detail
- Ability to work flexible hours, including weekends and holidays

If you are passionate about providing exceptional guest service and thrive in a fast-paced environment, we invite you to apply for the position of Front Desk Agent. Join our team and be part of creating memorable experiences for our guests.

Job Types: Full-time, Part-time, Permanent

Salary: $16.55 per hour

Expected hours: 16 – 32 per week

Benefits:

• On-site parking

Schedule:

• 8 hour shift
• Evening shift
• Every Weekend
• Monday to Friday
• Morning shift
• Night shift

Experience:

• Customer service: 1 year (preferred)

Work Location: In person