Order Desk Agent

Work setting

• Private sector
• Retail/wholesale establishment/distribution centre
• Warehouse

Responsibilities

Tasks

• Answer written and oral inquiries
• Address customers' complaints or concerns
• Answer inquiries and provide information to customers
• Explain the type and cost of services offered
• Maintain and manage digital database
• Purchase general and specialized equipment, materials or business services

Supervision

• Working groups
• Purchasing and inventory clerks

Experience and specialization

Type of product

• Hydraulic pumps

Computer and technology knowledge

• Salesforce
• Internet
• Google Drive
• Electronic mail

Specialization/experience (business sales and services)

• Distribution

Additional information

Work conditions and physical capabilities

• Attention to detail
• Fast-paced environment
• Tight deadlines
• Work under pressure
• Repetitive tasks

Personal suitability

• Efficient interpersonal skills
• Excellent written communication
• Organized
• Team player
• Ability to multitask
• Dependability

Benefits

Health benefits

• Dental plan
• Health care plan
• Vision care benefits

Financial benefits

• Registered Retirement Savings Plan (RRSP)