AddressAbout Acera Insurance
Acera Insurance is one of the largest independent, employee-controlled brokerages in Canada. With over 60 locations across Alberta, British Columbia, Ontario and the Yukon, and $1 billion in gross written premium, our team provides individuals, families and businesses unbiased insurance and risk management solutions that have a distinct Canadian perspective. Our collaborative work structure combines our people's strength and expertise to offer greater value, knowledge and resources to our personal and commercial clients nationwide, including comprehensive group benefits.
Job Status
Status:Full-Time, permanent
Pay Range: $35,000 - $45,000 per year, plus annual incentive
Location: Kamloops South
Job Purpose:
Provide a positive experience for any client or Acera team member who walks or calls into the office. The Associate, Office Administration is the first point of contact for clients and accountable for welcoming clients and navigating their inquiries.
Primary duties include, but not limited to, the following:
- Welcomes visitors by greeting them in person or on the multiline phone system.
- Answer or referring inquires; trouble shooting for any urgent calls
- Daily set up of reception desk; lights on, log in, check voice mail box and record important messages to be forwarded
- Backup for other offices depending on hours of operation
- Organizes courier deliveries, appointments, premium payments and walk ins
- Prepares new hire desks by providing only the essentials for the first day and removing former team members' items and wiping down the station.
- Maintains meeting rooms to ensure they are orderly, wipe down boardroom tables, remove and clean any dirty glasses, tuck away cords.
- Booking meeting rooms and IT requirements as requested
- Maintaining coffee stations by cleaning and stocking
- Supports team members with various clerical tasks as requested
Competencies & Qualifications:
- Supports a climate in which teams want to do their best
- Pleasant phone manner, friendly demeanor
- Client focused mindset with an ability to maintain calm, courteous and professional at all times
- Well-developed people skills & superior communication skills
- Respectful of confidentiality and uses discretion
- Positive attitude and dependable
- Strong organizational and time management skills
- Keen understanding of Microsoft office, multiline phone systems
- Adhere to the Customer Service Code of Conduct
Why join our team?
As a valued member of our Acera Insurance family, you will be awarded a competitive annual salary, evaluated on your education, skills, and experience, including:
- Generous incentives and bonus programs
- Employee ownership opportunities
- Life, disability, health, and dental insurance coverage
- Group RRSP program
- Employer-matched pension plan
- Discounts on Acera's services and products
- Employee Assistance Program
- Wellness and Lifestyle Spending Accounts
- Career development through leadership training and learning resources
- And many more!
Acera Insurance offers a fun, collaborative work environment with lots of opportunity for long-term professional and personal growth. As an independent, employee-owned company, we are proud to be named one of Canada's Best Workplaces™ in Financial Services and Insurance by Great Place to Work®.
Acera Insurance is an equal opportunity employer and is committed to all forms of diversity in the workplace. All qualified individuals are encouraged to apply.
