Asst. Operations Manager

POSITION PURPOSE

As the Windermere House Assistant Operations Manager, your role is necessary in ensuring the smooth and efficient functioning of all aspects of the hotel. You are responsible for overseeing the day-to-day operations and coordinating various departments to deliver a high-quality guest experience while maintaining profitability and adherence to company standards.

ESSENTIAL FUNCTIONS

Overall Management:

Overseeing all departments and functions within the hotel, including front desk, housekeeping, maintenance, and a dedicated emphasis on food and beverage.

Guest Experience:

Ensuring that guests have a positive and memorable experience during their stay by elevating our guest experience and standards, addressing guest complaints, and consistently improving guest services.

Quality Control and Standards:

Enforcing quality standards and ensuring that the hotel complies with all safety, health, and legal regulations.

Facility Maintenance and Upkeep:

Ensuring the property is well-maintained, and all facilities are in good working condition to provide a safe and pleasant environment for guests.

Interdepartmental Coordination:

Facilitating communication and collaboration between various departments to ensure smooth operations and a unified guest experience.

Guest Feedback and Reviews:

Monitoring guest feedback and reviews to identify areas of improvement and implementing necessary changes.

Sustainability Initiatives:

Promoting environmentally friendly practices and sustainable operations within and around the hotel.

As the Assistant Operations Manager, you play a critical role in creating and maintaining a positive and welcoming atmosphere for both guests and staff. Your ability to lead and motivate your team, adapt to changing circumstances, and make strategic decisions will be vital in achieving the hotel's overall success.

HEALTH & SAFETY

Work in compliance with the Occupational Health & Safety and its regulations by:

• Performing workplace inspections
• Conducting information sessions (safety talks, staff meetings, etc.)
• Conducting incident investigations
• Conducting employee training
• Correcting substandard acts or conditions
• Commending employee and supervisor health and safety performance
• Performing employee safety observations.
• Reviews Health and Safety Trends
• Responds to health and safety committee or worker representative recommendations
• Established a program to regularly communicate health and safety information
• Integrates health and safety into all aspects of the organization
• Records health and safety program reviews and changes
• Regularly encourages off-the-job health and safety activities for all workers

EDUCATION/EXPERIENCE

· Bachelor's degree in hospitality management, business administration, or a related field (preferred).

· Strong sales and negotiation skills with a track record of achieving sales targets.

· Excellent communication and interpersonal skills to build relationships and interact effectively with clients and internal team members.

· Exceptional organizational and time management skills to handle multiple projects and deadlines simultaneously.

· Ability to work under pressure and adapt quickly to changing priorities.

· Leadership qualities with the ability to motivate and inspire a team.

LANGUAGE SKILLS

It is imperative to have an excellent command of the English language, both written and verbal.

WORK ENVIRONMENTS

Working as an Assistant Operations Manager can be hectic and fast paced, including the expectation that most evenings, weekends and holidays are presumed work days. Applicants must be able to work under pressure while having a positive attitude.

PHYSICAL DEMANDS

• Required to move, lift, carry, pull, and place objects weighing less than or equal to 50 pounds without assistance
• Stand, sit, or walk for an extended period of time or for an entire shift
• Move up and down stairs and/or service ramps
• Reach overhead and below the knees, including bending, twisting, and pulling

This job description is not exclusive or exhaustive list of all job functions that an associate in this position may be asked to perform from time to time. This list is only a guideline; an associate in this position may be required to perform other duties.

Job Types: Full-time, Permanent

Salary: $65,000.00-$70,000.00 per year

Schedule:

• Day shift
• Evening shift
• Holidays
• Weekends as needed

Supplemental pay types:

• Tips

Ability to commute/relocate:

• Windermere, ON P0B 1M0: reliably commute or plan to relocate before starting work (required)

Application question(s):

• Are you willing to work weekends?

Experience:

• Food & Beverage/Events/Leadership: 10 years (required)

Language:

• Fluent verbal & written English (required)

Licence/Certification:

• work permit (required)

Work Location: In person

Expected start date: 2024-06-03