Bilingual (English/French) Investment Support Officer

Requisition ID: 191983
Join a purpose driven winning team, committed to results, in an inclusive and high-performing culture.

Purpose
Contributes to the overall success of Investment Services, Processing Team in Canada ensuring specific individual goals, plans, initiatives are executed / delivered in support of the team's business strategies and objectives. Ensures all activities conducted are in compliance with governing regulations, internal policies and procedures.

Is this role right for you? In this role you will:

• Champions a customer focused culture to deepen client relationships and leverage broader Bank relationships, systems and knowledge.
• Effectively and efficiently actions any requests into the Investment Services Unit under both SSI and BNS dealers.
• Retrieves and processes all the transactions received and maintains the Bank's systems up-to-date following Scotia Service Standards and agreements as per Service Level Agreement terms.
• Ensures all adjustments and unlocking requests received on a daily basis are processed in an accurate, timely and high-quality way by;
  • Completing, verifying and processing Adjustment and Unlocking Forms;
  • Maintaining accurate records of bookkeeping entries;
  • Providing prompt and accurate follow-up on outstanding items;
• Responds to all inquiries received in a timely and knowledgeable form while fostering a relationship of mutual trust, respect and confidence.
• Escalates Customer/Branch concerns and coordinates resolutions with the Assistant Manager.
• Reports any unusual occurrences or fraudulent activities to the Assistant Manager immediately.
• Supports colleagues with their training or cross-training initiatives within the department.
• Assume assigned tasks from the Assistant Manager or Senior Manager as required to meet the operational and regulatory requirements.
• Understands how the Bank's risk appetite and risk culture should be considered in day-to-day activities and decisions.
• Actively pursues effective and efficient operations of his/her respective areas, while ensuring the adequacy, adherence to and effectiveness of day-to-day business controls to meet obligations with respect to operational risk, regulatory compliance risk, AML/ATF risk and conduct risk, including but not limited to responsibilities under the Operational Risk Management Framework, Regulatory Compliance Risk Management Framework, AML/ATF Global Handbook and the Guidelines for Business Conduct.

Do you have the skills that will enable you to succeed in this role? - We'd love to work with you if you have:

• Prior experience with GICs, Annuities, Scotia Mutual Funds, 3rd Party Mutual Funds, MomentumPLUS Savings Accounts, Non-Registered and Registered Accounts (RRSP, RRIF, PRIF, LRSP, LIRA, RLIF, LRIF, LIF, TFSA), Retail Deposit Products
• Systems: RPM SSUI, IPUI, IntraLink, FundSERV, FundCom, and GOFS PEGA
• Post-Secondary Education
• Ability to deal effectively with customer's inquiries, complaints, referring to a Manager/Supervisor where necessary, and ensure a prompt and accurate resolution is provided to the complete satisfaction of all parties involved, the Customer, the Bank, and Investment Support department.
• Demonstrated flexibility in a constantly changing environment (procedural and automated), being versatile and able to provide cover on several posts at different times and at different levels on any given day concurrently.
• Good communication verbal and written to prepare business letters, reports and documents for customers, and external resources as required.
• Good organizational skills to manage workload and effectively assist/train employees.
• Demonstrated knowledge of Accounting Principles, Banking Operations and its linkages/interdependencies with internal and external business partners.
• Good knowledge of Microsoft Office applications (Excel, Word, Outlook)

Working Conditions

• Work in a standard office-based environment; non-standard hours are a common occurrence. Limited travel domestically.
• Flexible to work Monday - Friday 8am-8pm and travel 2 days a week to the office location 1870 Alta Vista Drive, Ottawa, Ontario.

Location(s): Canada : Ontario : Ottawa
Scotiabank is a leading bank in the Americas. Guided by our purpose: "for every future", we help our customers, their families and their communities achieve success through a broad range of advice, products and services, including personal and commercial banking, wealth management and private banking, corporate and investment banking, and capital markets.
At Scotiabank, we value the unique skills and experiences each individual brings to the Bank, and are committed to creating and maintaining an inclusive and accessible environment for everyone. If you require accommodation (including, but not limited to, an accessible interview site, alternate format documents, ASL Interpreter, or Assistive Technology) during the recruitment and selection process, please let our Recruitment team know. If you require technical assistance, please click here. Candidates must apply directly online to be considered for this role. We thank all applicants for their interest in a career at Scotiabank; however, only those candidates who are selected for an interview will be contacted.