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Job Description
What is the opportunity?
As a Bilingual Claims Coordinator, you will be responsible for providing administrative support in various capacity to Claims Specialists on new and ongoing claims received within the department in a team-oriented, multi-disciplinary and digital environment. In addition, you also be responsible for answering incoming calls received on all product lines from the general contact centre telephone lines. You will also participate in projects within the department as required.
What will you do?
- Contact clients to obtain information pertaining to their claims and Medical Treatment providers.
- Complete templated correspondence and send out claims forms as directed by the Contact Centre or Claims Specialist
- Update all applicable systems as required
- Handle Claims mails / emails where applicable and redirect them to the appropriate person/area
- Handle queries within the Intake Mailbox
- Answer and re-direct all incoming phone calls and email queries with sensitivity, confidentiality and compassion
- Ensure all calls are answered and call abandoned rates are within service standards
- Proficiency in all claims legacy and/or new systems
- Ensure distribution of telephone messages within service standards
- Assist clients in filling out appropriate claim forms depending on client's request
- Handle Notification of Life Claims for Deceased Insureds
Here's what we need from you:
Must-have
- Bilingual (English and French) - fluency in English and French, both written and spoken
- Excellent oral and written communication skills
- Ability to multi-task and balance multiple goals and priorities
- Proven confidentiality skills in dealing with sensitive information
- Experience with Microsoft applications
- Ability to multi-task and balance multiple goals and priorities
- Quickly adapt to changing circumstances and the ability to build trust by being inclusive, candid, and sincere
Nice to Have
- 1 -2 years administration experience preferably in the financial or insurance industry
- Minimum of 2 years customer service/call centre experience
Special Conditions
*This is a 12-month Contract Opportunity
What's in it for you?
- A Total Rewards program that includes flexible benefits, work/life balance and career development programs and investment and retirement savings plans
- Competitive pay and high-earning potential
- All the tools, training, and team support you need to grow your business and career
- Flexible work/life balance options
- Sophisticated RBCI software tools to boost your productivity and grow your business
RBC Insurance is an organization that succeeds by bringing out the best in its people. You'll be part of a supportive, inclusive team that shares common values - including a fundamental respect for each other. At the heart of this is a commitment to diversity. RBC respects and responds to the many competing and evolving priorities in our lives - so you can focus on what you can do best - putting clients first.
Job Skills
Coverage Analysis, Critical Thinking, Customer Service, Insurance Claims Investigations, Insurance Operations, Insurance Product Development, Knowledge of Claims, Long Term Planning, Settlement NegotiationsAdditional Job Details
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Inclusion and Equal Opportunity Employment
At RBC, we embrace diversity and inclusion for innovation and growth. We are committed to building inclusive teams and an equitable workplace for our employees to bring their true selves to work. We are taking actions to tackle issues of inequity and systemic bias to support our diverse talent, clients and communities.
We also strive to provide an accessible candidate experience for our prospective employees with different abilities. Please let us know if you need any accommodations during the recruitment process.
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Expand your limits and create a new future together at RBC. Find out how we use our passion and drive to enhance the well-being of our clients and communities at jobs.rbc.com.
