Billing Administrator & Collections

About Simply Smart Home:

Simply Smart Home Inc. is more than an HVAC company – we’re a community that values our employees' well-being and growth. We foster continuous learning through tailored training and development opportunities and prioritize career advancement with a focus on internal mobility. Our inclusive culture, championing diversity and offering competitive benefits, is underpinned by a belief in the power of employee voice, ensuring a workplace where every individual is heard and valued.

Role Overview:

Dive into the heart of customer interaction and data management in this exciting role! You'll be the frontline hero, expertly navigating customer calls with a mix of professionalism and charm. Your mission? To guide customers towards timely bill payments and tactfully manage overdue accounts, all while maintaining our ethos of exceptional service.

Your Challenge:

Be a Customer Champion:

Engage with customers, delivering top-notch service and insightful payment solutions.

Collaborate with our Sales and Customer Care teams to tackle complex issues.

Take on the upsell challenge, connecting customers with additional products they'll love.

Master of Collections:

Become a collections wizard, balancing empathy and efficiency in recovering overdue accounts.

Use your detective skills to document actions and recommend accounts for different handling methods.

Continuously innovate, suggesting clever strategies to boost our collections game.

Data Entry Pro:

Showcase your meticulous side with flawless data entry, keeping our systems accurate and up-to-date.

Dive into databases, ensuring all information is at your fingertips when needed.

Skills and Attributes:

Thrive in a world of negotiation, problem-solving, and customer service.

Be the organized, detail-oriented, and tech-savvy hero we need.

Bring your A-game in communication, resilience, and self-motivation.

Qualifications:

Ready to hit the ground running with 1+ years in customer-facing and data entry roles.

Flexible, ready to embrace different shifts and challenges head-on.

Embark on this exhilarating journey with us and turn every customer interaction into a success story!

Job Type: Full-time

Salary: $19.00-$21.00 per hour

Benefits:

• Company events

Schedule:

• Monday to Friday
• Weekends as needed

Education:

• Secondary School (preferred)

Experience:

• Data entry: 1 year (required)
• Customer service: 1 year (required)

Ability to Commute:

• North York, ON M2J 5C2 (required)

Work Location: In person