Business Analyst Consultant

Position Title: Business Analyst Consultant

Reports To:Director, Operations and Digital Experience
Department: Group Operations
Term: Permanent Full-Time

Work Arrangements: This is a hybrid role. You will work in our office in Waterloo, ON a minimum of two (2) assigned, consecutive days every other week, plus a fifth (5th) assigned day per month. You are welcome to work from the office more than the minimum requirement and there may be some roles that are required to work in our office more than the minimum requirement.

The Opportunity:Equitable is growing! We are looking for a Business Analyst Consultant to join our Group Operations team!

The Business Analyst Consultant plays a key role in assisting the Business Architect in developing and recommending a new business architecture and roadmap, transforming our core system to enable Equitable's "effortless experience". Group Benefits core system is unique in the industry due to the breadth of business functions it performs claims adjudication, administration, quote and renewals and billing and so there is tremendous opportunity with transformation to meet evolving business requirements.

What you will be doing:

• Partner closely with the Business Architect and Group leadership to develop the recommendation and execute on the roadmap that will result in superior client outcomes by listening to our clients and partners and be driven by their needs, collecting data and feedback to make data driven decisions, rapidly iterate, experiment, and learn so we build the best possible solutions for our clients and partners within Group.
• With the Business Architect, the Business Analyst Consultant will help define modularization, and then develop, prioritize, and groom the product backlogs for the Technology teams to execute, creating unique and innovative solutions.
• The role will collaborate with stakeholders across the organization and with our Technology/Development teams modernize and transform Group administration through solution partnerships with other strategic initiatives (e.g., CMX) and business areas (e.g., Underwriting) to align with evolving and future needs of our clients, plan members, and distribution partners.
• This is a high impact role within the Group business and requires an individual with demonstrated business acumen, a strong technical aptitude, stakeholder engagement experience, collaboration and influencing skills, an enduring sense of curiosity, a never-ending desire to learn, and a relentless drive for results.
• To be successful in this position, candidates should bring extensive experience with IT projects and strong analysis skills including data analysis, to assess how business problems can be solved with technology and be proficient at eliciting and documenting needs and outcomes.
• The solution could include new products, process changes, training, modifications to business rules, implementation of new technology so an enduring sense of curiosity, a never-ending desire to learn is critical.
• The role of Business Analyst Consultant will have three main accountabilities.
  • Extensive experience with IT projects and strong analysis skills, including data analysis are required to assess how business problems can be solved with technology.
  • Communication, influencing and facilitating discussions between the Business and IT partners is important to the success of the role. These activities will help develop competitive and profitable products and implement business/technology strategies. It will improve efficiency and productivity, and leverage technology advances to improve the Client, Sponsor, Advisor and internal operations experience.
  • This role will also coordinate user acceptance testing, playing an integral role in ensuring successful project implementation. The BA Consultant will focus on projects with a high complexity and/or large breadth of impact to the Business.
  • The BA Consultant will apply process analysis, improvement, and reengineering methodologies and principles to conduct process modernization projects.
  • Strong project management and organization will be required to see the process redesign through to implementation.
  • The BA Consultant will be accountable for the Business Analyst and User Acceptance Testing practices, defining, and implementing improvements to processes and tools, including test automation techniques.
  • The BA Consultant will be a thought leader, coach, mentor and trainer to the Business Analysts and User Acceptance Testers, at all levels. A key function will be to work with the IT Leaders to ensure alignment with the IT Systems Analyst and Quality Assurance practices. This also includes representing the Business, as the IT development methodology continues to evolve, related to agile and iterative development techniques.
• Business Analysis for large projects.
• Business Process Redesign:
• Business Analysis/User Acceptance Testing Practice & Training:

What you will be bring:

• 10 years as a Lead Business Analyst or Systems Analyst in strategic programs, with special focus on legacy modernization or digital transformation projects
• Strong critical thinking and analytical capability, with the ability to define and resolve complex issues.
• Strong experience in Process Redesign, including data modeling, transaction flow analysis, internal control and risk analysis and modern business methods and performance measurement techniques.
• Expert level knowledge of the Business Analysis, including process, tools and techniques
• Experience in agile, or iterative development.
• Experience with journey mapping and design thinking processes.
• Experience developing non-functional requirements (e.g. application performance, scalability, throughput)
• The ability to work at a conceptual/strategic level and at a detailed level
• Superior documentation & presentation skills (written and verbal) • Superior motivational and communication skills
• Strong conceptual skills and ability to exercise flexibility and judgement in a changing environment
• Excellent self-management and time management skills
• Business Analyst Certification or significant previous experience as a BA
• Previous experience with business/solution architecture preferred
• Post secondary degree or equivalent combination of education and work experience
• Technical Skills: MS Office, MS Visio, MIRO

What's in it for you:

• A healthy work-life balance with employee wellness top of mind
• Annual bonus program, annual vacation allowance, and company-paid benefits program
• An additional paid volunteer day each year so you can spend time giving back to the community
• Immediate enrollment in the company's pension program with employer matching
• Employee resource groups that support an inclusive work environment
• Tuition support and specialized program assistance
• An onsite full-service cafeteria with a variety of daily options
• Discounts on company products and services, and access to exclusive employee perks
• Regular EQ Together events focused on company togetherness and collaboration

As part of the recruitment/offer process you will be required to:

• Provide two professional references (minimum one supervisor and above)

To learn more about Equitable, we encourage you to explore our organization.
At Equitable, we are committed to providing equal access to employment opportunities across our organization. Please contact our HR team at careers@equitable.ca if you would like to receive our job postings in an alternative format or require an accommodation with the application process.
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