Business Analyst, System Support

We are a leading financial services provider committed to making decisions easier and lives better for our customers and colleagues around the world. From our environmental initiatives to our community investments, we lead with values throughout our business. To help us stand out, we help you step up, because when colleagues are healthy, respected and meaningfully challenged, we all thrive. Discover how you can grow your career, make impact and drive real change with our Winning Team today.
Working Arrangement
Remote
Job Description
Are you looking for an opportunity that compliments your strong analytical and relationship management skills? Reporting to the Manager System Support of the Canada Disability & Group Life team, the Business Analyst, System Support is responsible for business process and System Support on a day-to-day basis, which includes risk and global initiatives impacting the Canadian Disability & Group Life organization. This team provides technical support on proprietary system investigation to support complex client and operational related challenges.
You will be involved in the analysis, planning, design, testing, and delivery of technology and automated solutions related to projects, system releases, and various operational initiatives. You must be highly motivated, collaborative, influential, and a passionate professional who is committed to building solid relationships while delivering on initiatives. You have a natural curiosity that leads to a comfort in asking questions and challenging others to ensure we understand the details, and how they will impact our Canadian Disability Operations. You know how to build successful relationships with your coworkers and mesh naturally in an environment with geographically and culturally diverse cross-functional teams.
Responsibilities

• Provide business and technical application support and troubleshooting;
• Communicate solutions and problem fixes in a clear and concise manner;
• Collaborate with cross-functional teams on initiatives;
• Ensure adherence to quality, audit, and security standards;
• Analyze business and system requirements and assist in the integration and implementation of upgrades and new solutions;
• Be a subject matter expert (SME) on Disability applications and downstream/upstream interface impacts;
• Recommend and develop appropriate solutions in line with the Disability organization business strategies;
• Foster positive, effective relationships to strengthen partnership with key stakeholders.
• Collaborate intensely with subject matter experts and clearly document business needs.
• Influence your teammates with your positive attitude and passion for your role!

Key Requirements:

• Foster positive relationships and effectively lead various sized groups to attain collaborative and innovative solutions;
• Strong analytical, problem solving, interpersonal, & organization skills;
• Ability to learn quickly and adapt to changing demands;
• Ability to influence and negotiate with various stakeholders;
• Ability to clarify and simplify complex situations;
• Ability to develop and maintain positive and collaborative relationships;
• Ability to work in complex business environment;
• Attention to detail;
• Set realistic, yet aggressive timelines to meet initiative deliveries;
• Adapt and reprioritize conflicting workloads and deliverables;
• Be tenacious in your problem-solving and relentless in getting answers;

Qualifications:

• Deep knowledge and understanding of Group Disability operations and systems;
• Highly proficient in Microsoft Office and SQL platforms
• Natural curiosity that leads to working towards the best solution for Manulife and our clients;
• Strong organizational and problem-solving skills, while working in a face-paced environment with changing priorities;
• Significant aptitude for change;
• Reputation for ongoing learning and investment in personal development;
• Thrives in a dynamic team environment;
• Excellent verbal & written communication skills, with ability to adjust for different audiences;
• Understanding of agile methodology (SAFe certification considered an asset);
• Bilingualism would be considered an asset

About Manulife and John Hancock
Manulife Financial Corporation is a leading international financial services group that helps people make their decisions easier and lives better. With our global headquarters in Toronto, Canada, we operate as Manulife across our offices in Asia, Canada, and Europe, and primarily as John Hancock in the United States. We provide financial advice, insurance, and wealth and asset management solutions for individuals, groups and institutions. At the end of 2022, we had more than 40,000 employees, over 116,000 agents, and thousands of distribution partners, serving over 34 million customers. At the end of 2022, we had $1.3 trillion (US$1.0 trillion) in assets under management and administration, including total invested assets of $0.4 trillion (US $0.3 trillion), and segregated funds net assets of $0.3 trillion (US$0.3 trillion). We trade as 'MFC' on the Toronto, New York, and the Philippine stock exchanges, and under '945' in Hong Kong.
Manulife is an Equal Opportunity Employer
At Manulife/John Hancock, we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law.
It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies. To request a reasonable accommodation in the application process, contact recruitment@manulife.com.
Salary & Benefits
The annual base salary for this role is listed below.
Primary Location
CAN, Ontario - Full Time Remote
Salary range is expected to be between
$56,400.00 CAD - $94,000.00 CAD
If you are applying for this role outside of the primary location, please contact recruitment@manulife.com for the salary range for your location. The actual salary will vary depending on local market conditions, geography and relevant job-related factors such as knowledge, skills, qualifications, experience, and education/training. Employees also have the opportunity to participate in incentive programs and earn incentive compensation tied to business and individual performance.
Manulife offers eligible employees a wide array of customizable benefits, including health, dental, mental health, vision, short- and long-term disability, life and AD&D insurance coverage, adoption/surrogacy and wellness benefits, and employee/family assistance plans. We also offer eligible employees various retirement savings plans (including pension and a global share ownership plan with employer matching contributions) and financial education and counseling resources. Our generous paid time off program in Canada includes holidays, vacation, personal, and sick days, and we offer the full range of statutory leaves of absence. If you are applying for this role in the U.S., please contact recruitment@manulife.com for more information about U.S.-specific paid time off provisions.