AddressThrough your passion and motivation, you sell memorable experiences to guests who stay in your property. You are professional and knowledgeable about your property, and you build strong relationships and create bonds with your guests.
What’s in it for you:
- Employee benefit card offering discounted rates in Accor worldwide
- Learning programs through our Academies
- Opportunity to develop your talent and grow within your property and across the world!
- Ability to make a difference through our Corporate Social Responsibility activities, like Planet 21
Reporting to the Director of Sales & Marketing, responsibilities and essential job functions include but are not limited to the following:
- Consistently offer professional, friendly and engaging service
- Solid compilation of all pertinent information leading to clear and concise agendas, group resumes, and event orders
- Responsible for the successful outcome and supervision of all assigned meetings and events from date of turnover to departure, including meeting requirements, guestroom requirements, food & beverage requirements, audio-visual, accounting, etc.
- Review, coordinate, and manage all meeting and event bookings as assigned by the Director of Sales and Marketing by communicating between the client and the hotel throughout the preplanning and execution phases
- Communicate all details of assigned groups to all departments in a professional, thorough and timely manner by effectively using Group Resumes, Banquet Event Orders and internal correspondence
- Manage and execute the terms of the contract for the program as outlined by the Sales Manager and/or Fairmont Hotels & Resorts standards to ensure all contractual terms agreed upon are carried out and to maximize function space for the highest profitability for the hotel
- Monitor and manage guest room pick up and wash according to history, actual and contractual agreements for assigned events/groups to ensure a more accurate forecast
- Develop and execute comprehensive market-related quarterly and annual Action Plans to drive revenues, with the guidance of Director of Sales & Marketing
- Facilitate comprehensive pre-event meetings with clients and key hotel staff
- Work closely with the client and hotel departments throughout the duration of the event by being available to assist the client and hotel departments at the appropriate times
- Establish good business and social relationships with the key industry suppliers and vendors, and participate in activities related to public relations to further increase sales leads for the hotel
- Maintain a high level of service standards as outlined by Fairmont Hotels & Resorts standards, and measured by JD Powers and Associates
- Attend weekly/monthly departmental communication meetings
- Follow departmental policies and procedures
- Follow all safety policies
- Other duties as assigned
- Previous leadership experience within a similar role required
- Computer literate in Microsoft Window applications required
- University/College degree in a related discipline preferred
- Excellent communication skills, both written and verbal required
- Strong interpersonal and problem solving abilities
- Highly responsible & reliable
- Ability to focus attention on guest needs, remaining calm and courteous at all time
Your team and working environment:
Edmonton's "Chateau on the River" For more than 100 years, Fairmont Hotel Macdonald has effortlessly delivered timeless luxury in the heart of downtown Edmonton. Nestled upon the North Saskachewan River Valley, the hotel's charm and ever-evolving elegance has earned it the spotlight as one of the city's most sought after locations. A storied past, an unparalleled present, and a future to be reckoned with, Fairmont Hotel Macdonald has set the stage for luxury in the heart of the city. Edmonton's only four-diamond "Chateau on the River" offers unparalleled views of North America's largest expance of urban parkland. Boasting dignified style and timeless grace, each of our 198 classically designed guestrooms, including specialty suites, are tastefully adorned with the finest amenities. In 2016, we forever changed the game in luxury was we unveiled a completely re-designed Fairmont Gold and Lounge. Delivering personalized and discreet service, this hotel within a hotel offers an unrivalled experience unlike any other the city has seen, and likely ever will. From seasonally inspired menus to dining experiences that will satisfy any craving, see what our chefs are preparing in our confederation lounge and our award winning restaurant, The Harvest Room.
Why work for Accor?
We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.
By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit
Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS
#LI-MP1
