Address
Form of work
SalaryFounded in 1965, Herc Rentals is one of the leading equipment rental suppliers in North America with trailing twelve month total revenues of nearly $3.3 billion as of December 31, 2023. Herc Rentals’ parent company, known as Herc Holdings Inc., listed on the New York Stock Exchange on July 1, 2016, under the symbol “HRI.” Herc Rentals serves customers through approximately 400 locations and has approximately 7,200 employees in North America.
Short Description
The Central Support team serves as a single point of contact for Herc’s strategic customers, providing them a best in class customer experience in a multi-channel, fast-paced support environment. This role will be responsible for building and maintaining an exceptional operational relationship with customers by coordinating all aspects of the rental process including cross/upsell, quote, rental contract & producing an accurate invoice in a timely, consistent and quality manner.
This is a remote position.
Responsibilities
Coordinate and process all inbound requests in a timely, consistent and quality manner
Track all customer touchpoints in Herc CRM (Salesforce.com)
Build and maintain operational relationships with each customer driving revenue growth retention and call position
Maximize/generate additional revenue by upselling/cross selling solutions while providing a best in class customer service & experience
Proactively identify customer needs or challenges and collaborate with Customer Solutions Dept. leadership team to resolve
Contribute to departmental improvements, with intentions to improve the future state of all existing processes and procedures.
Maintain established team Key Performance Indicators regarding response time, quality, retention & revenue growth
Professional Experience
Conditions of Employment
Must be able to work weekends, overnights and holidays
Must have great customer service ability
Must have troubleshooting ability
Must be able to handle incoming calls
Must be located near a Herc Rentals Location
Must have a valid drivers license
Educational Background
Skills
- Passion for customer service
- Ability to sell complex products and customer solutions
- Adapts to changing business and customer needs
- Self-motivated to achieve goals and deliver results
- Communicate professionally and effectively with all levels of the organization
- Drive results through teamwork and business processes
- Ability to organize and manage multiple priorities
- Strategic thinking and problem-solving ability
- Problem analysis and problem resolution at both a strategic and functional level
compensation information
$25 to $28 an hour
Req #: 58939
Our long-term strategy underscores the understanding that our success depends on the dedication and capability of our team members. We are focused on attracting, retaining and empowering talented and dedicated people to build the best team in the equipment rental industry. We also seek to build a team that reflects the variety of people, cultures and communities we interact with every day and to create an inclusive, productive environment in which all team members feel valued and respected.
Herc Rentals provides an excellent compensation and benefits package, which includes a competitive salary, retirement savings plan, tuition reimbursement, comprehensive medical, dental, vision care, life insurance coverage, paid vacation and holidays.
Please be advised that the actual salary offered for any position is subject to the company's sole discretion and may be influenced by various factors, including but not limited to the candidate's qualifications, experience, location, and overall fit for the role.
Herc Rentals is an equal opportunity employer
