citizen services officer (CSO) - government services

Responsibilities

Tasks

• Determine eligibility of persons applying for benefits
• Ascertain facts on issues such as reason for loss of employment and availability for work
• Provide clients with information

Experience and specialization

Computer and technology knowledge

• MS Access
• MS Excel
• MS Outlook
• MS PowerPoint
• MS Word
• MS Windows

Additional information

Security and safety

• Criminal record check

Work conditions and physical capabilities

• Fast-paced environment
• Work under pressure
• Tight deadlines
• Attention to detail
• Large caseload
• Overtime required

Personal suitability

• Accurate
• Client focus
• Efficient interpersonal skills
• Excellent oral communication
• Excellent written communication
• Flexibility
• Judgement
• Organized