AddressDescription
JOB PURPOSE:
The Client Care Centre Counsellor will work 5 days per week (Mon-Fri) providing comprehensive clinical intake services to clients of FSR, FSEAP and Help Line Clients. The counsellor conducts intake assessments, provides telephonic counselling support and crisis stabilization services, brief therapy and assists in referring clients to appropriate internal or external resources.
KEY RESPONSIBILITY AREAS:
Handle client requests for services.
Conduct telephonic clinical intake assessments, including clinical risk evaluations, to ensure that clients are referred to the appropriate resource.
Provide crisis stabilization and immediate telephone counselling support to FSR and FSEAP clients
Deliver single session, brief therapy services to clients contacting the help lines.
Schedule clients for face-to-face appointments with counsellors,or refer them to clinical affiliates and/or appropriate community resources.
Educate clients about services, eligibility requirements, and referral processes.
Manage the enrollment and intake assessment documentation within database
Assist in developing and implementing quality assurance initiatives aimed at improving the effectiveness and efficiency of the Intake Department.
Manage details effectively including ability to input data into data bases, proficiency with Excel and Word.
Collaborative service planning
KNOWLEDGE, SKILLS AND ABILITIES:
Significant understanding of mental health and substance abuse
Ability to assess high risk situations and engage in risk assessment, safety planning and referral as necessary.
Superior knowledge of community resources and ability to assist clients to effectively access, utilize, and benefit from those resources
Demonstrated ability to create and manage professional clinical records
Proficiency in communication and team-building
Ability to work well both independently and as a member of a professional team
Ability to maintain community relationships
