Address
Form of work
Salary```Job Overview```
We are seeking a highly motivated and customer-focused individual to join our team as a Customer Support Representative. As a Customer Support Representative, you will be responsible for providing excellent customer service and support to our clients. This is an exciting opportunity to work in a fast-paced environment and contribute to the success of our organization.
```Duties```
- Welcoming patients and clients into the clinic and facilitate payment and discharges
- Respond to customer inquiries and provide timely and accurate information
- Troubleshoot technical problems and provide solutions
- Collaborate with internal teams to resolve customer concerns
- Maintain customer records and update information in the PIMS system
- Identify opportunities for process improvement and provide feedback to management
```Qualifications```
- Previous experience working in a veterinary clinic or in a customer service or a related field
- Excellent communication skills, both written and verbal
- Strong problem-solving abilities and attention to detail
- Ability to analyze customer needs and recommend appropriate solutions
- Familiarity with Avimark preferred but not required
If you are a dedicated individual with a passion for providing exceptional customer support, we would love to hear from you. Join our team and help us deliver outstanding service to our valued customers. We take pride in working as a team, having clinic "fun" days, have a CE and uniform allowance and EAP program.
Job Type: Full-time
Salary: $16.55-$18.00 per hour
Expected hours: 32 – 38 per week
Benefits:
- Dental care
- Discounted or free food
- Employee assistance program
- Extended health care
- On-site parking
- Paid time off
- RRSP match
- Vision care
- Wellness program
Flexible Language Requirement:
- French not required
Schedule:
- 8 hour shift
- Day shift
- Evening shift
- Monday to Friday
- Morning shift
- Weekends as needed
Education:
- Secondary School (preferred)
Experience:
- Customer service: 1 year (preferred)
Ability to Commute:
- Scarborough, ON M1C 3B2 (required)
Ability to Relocate:
- Scarborough, ON M1C 3B2: Relocate before starting work (required)
Work Location: In person
Expected start date: 2024-03-25
