Client Support Representative

Client Support Representative

Discover a better place to grow your career: a place that's caring, engaging and rewarding. We're proud of our diverse culture of trust and respect. It's a culture guided by solid leadership and collaboration from every member of our organization.

The Opportunity:

The Client Support role provides clerical and administrative support to the agency including greeting clients, accepting payments, answering and placing phone calls. Use existing systems to complete daily work activities as required and provide support to agency staff within the office environment.

How you will create impact:

• Greet clients and direct them to the appropriate agency staff.
• Act as primary telephone contact by receiving, redirecting callers and managing voicemail.
• Obtain, verify and record client information as required.
• Monitor incoming email and daily work lists and distribute appropriately.
• Proactively contact clients for numerous follow-up activities.
• Accept, process and deposit all payments.
• Provide a full range of administrative support services including filing, faxing, photocopying, incoming/outgoing mail, courier service, order/purchase supplies and other support as required.

How you will succeed:

• You influence change and are committed to continuous improvement, in order to exceed client expectations.
• You leverage critical thinking skills to identify problems and proactively propose solutions.
• You’re an effective team player who shares knowledge to support your peers.

To join our team:

• You have strong communication and organizational skills
• Knowledge of customer relationship management (CRM) systems, preferably Salesforce
• Administrative Assistant program or administrative experience is an asset
• Customer service experience or related business experience is preferred.
• Experience in the Insurance or Financial Services Industry with either a General Insurance License and/or Mutual Funds license is a plus

What you need to know:

• You will be subject to a Criminal Record and Consumer History background check as a condition of employment, in the event you are the successful candidate.

We offer competitive compensation, comprehensive benefits package, and opportunities for career growth. If you are a motivated individual who is passionate about delivering exceptional customer support, we would love to hear from you.

Please note that only qualified candidates will be contacted. Thank you for your interest in joining our team.

Job Type: Full-time

Salary: $21.00-$25.00 per hour

Expected hours: 36.25 per week

Benefits:

• Dental care
• Extended health care
• Life insurance
• On-site parking
• Paid time off

Flexible Language Requirement:

• French not required

Schedule:

• Monday to Friday

Supplemental pay types:

• Bonus pay

Education:

• Secondary School (preferred)

Experience:

• Customer service: 2 years (preferred)

Ability to Commute:

• Brantford, ON N3R 7R9 (required)

Work Location: In person