Client Support Representative, Pension Operations

 
 
Requisition ID: #
Join a purpose driven winning team, committed to results, in an inclusive and high-performing culture.
As a Client Support Representative, Pension Operations you will contribute to the overall success of the Medicus Pension Plan Operational Support Team, ensuring specific individual goals, plans and initiatives are executed in support of Medicus’ business strategies and objectives.
Is this role right for you? In this role you will:
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-Provide personalized support to prospective Medicus Pension Plan members during enrolment, and other key activities, with the goal of maximizing enrolment rates and client satisfaction
-Execute tasks and responsibilities with the utmost level of quality and due diligence
-Ensure effective execution of processes and proactively identify, and escalate, any potential issues
-Provide assistance and support to other operational areas of Medicus as required
-Effectively engage in any Medicus initiative or initiatives that potentially impact the Medicus operational model
-Assist with identification, development and implementation of best practices and national standards for Client Support
The Must Haves:
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-University Degree, College Diploma and/or professional accreditation (or relevant equivalents) and/or equivalent experience
-Bilingual (French / English) is strongly preferred
A minimum of 3 years providing personalized client service, particularly via phone or video call
Experience in pension administration is an asset
-Knowledge of MS Office Tools
Do you have the skills that will enable you to succeed in this role? – We’d love to work with you if you have:
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-An ability to work flexible hours to provide Canada-wide hours of operation
-An ability to learn and quickly adapt to change
-Strong interpersonal and communication skills
-An ability to meet deadlines and are well organized
-Strong analytical, problem-solving, and reconciliation skills
-Demonstrated teambuilding skills
-An ability to meet client service commitments and deadlines with a focus on resolution at first point of contact
-A high standard of performance, confidentiality, integrity, and a high degree of independent judgment
 
 
Location(s):  Canada : Ontario : Toronto || Canada : Ontario : Ottawa 
Scotiabank is a leading bank in the Americas. Guided by our purpose: "for every future", we help our customers, their families and their communities achieve success through a broad range of advice, products and services, including personal and commercial banking, wealth management and private banking, corporate and investment banking, and capital markets.  
At Scotiabank, we value the unique skills and experiences each individual brings to the Bank, and are committed to creating and maintaining an inclusive and accessible environment for everyone. If you require accommodation (including, but not limited to, an accessible interview site, alternate format documents, ASL Interpreter, or Assistive Technology) during the recruitment and selection process, please let our Recruitment team know. If you require technical assistance, please click here. Candidates must online to be considered for this role. We thank all applicants for their interest in a career at Scotiabank; however, only those candidates who are selected for an interview will be contacted.