Clinic Manager

CLINIC MANAGER

Role description

We are looking for a dynamic leader who can drive product sales and service upgrades while motivating our estheticians to continue their education through advanced certifications and take our services to new heights.

Alkhemist provides high quality, results-driven facial services delivered in a beautiful environment.

Our estheticians have the opportunity to build personalized treatment plans for their clients with the goal to build repeat business quickly with our membership model.

The Skin Lab team is a critical link in creating an outstanding customer experience. Your expertise in skin care and product knowledge and sales/operations will motivate your team to advance their career knowledge, enhancing your income and theirs.

The Clinic Manager will be responsible for the entire operations and revenue goals of their appointed clinic and onboarding new employees and ensuring optimal operations within the team.

Requirements

• Licensed Esthetician in Quebec. (Preferably)
• Bilingual (Fluent in English and French)
• Minimum of 2 years of experience in operations/management.
• Strong sales skills and able to achieve company objectives.
• Strong leadership and communication skills.

Required Lead Esthetician soft skills

• Self-motivated and ability to motivate others and lead a team.
• Accountability.
• Sense of urgency.
• Initiative.
• Able to work under pressure.
• Excellent interpersonal, communication, and customer service skills.
• Strong organizational and problem-solving skills.
• Ability to multitask and prioritize tasks.

Responsibilities

• Oversee and manage our team of Estheticians and receptionists.
• Achieve all SkinLab and Retail Sales Goals as outlined by head office.
• Train, monitor and coach performance of Estheticians on sales and customer service.
• Monitor professional and retail product inventory and supply usage.
• Manage and maintain laser machines and facial equipment.
• Work 40 hours weekly at the clinic, including one weekend day.
• Participate in training programs, conferences and other opportunities for professional growth.
• Assist in planning events.
• Meet monthly with the District Manager and/or Owner.
• Meeting weekly with the in-clinic staff.
• Maintain communications with the esthetics team to review prior month’s performance highlights and action plan for the month ahead.
• Schedule employees and optimize the calendar.
• Maintain an organized and clean environment.
• Increase membership sign ups as part of sales goals.
• Onboard and offboard employees.
• Schedule performance evaluations.
• Manage the cash register and deposits.
• Handle client complaints and manage client recovery conservations.

Company Benefits

• Free facial and laser services.
• 40% Employee discount on products.
• 40% Discount on services and products for friends and family.
• Employee medical and dental insurance.
• Commission-based pay with incentives for personal and team performance.
• Vacation and sick pay.

Job Type: Full-time

Salary: From $40,000.00 per year

Benefits:

• Dental care
• Disability insurance
• Extended health care
• Life insurance
• Paid time off
• Store discount
• Vision care

Schedule:

• 8 hour shift
• Monday to Friday
• Weekends as needed

Supplemental pay types:

• Bonus pay
• Commission pay

Work Location: In person

Expected start date: 2024-08-01