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SalaryJob ID: 44118
Job Category: Finance, Accounting & Purchasing
Division & Section: Toronto Court Services, TO Court Svcs Finance & Administration
Work Location: 30 Adelaide Street East, Toronto
Job Type & Duration: Full Time, Permanent Vacancies
Hourly Rate and Wage Grade: $ 35.17 - $38.53 hourly
Shift Information: Monday to Friday, 35 Hours per Week
Affiliation: L79 Full-time
Number of Positions Open: 2
Posting Period: 20-Feb-2024 to 05-Mar-2024
Major Responsibilities:
- Makes collection contact with defendants before accounts become delinquent and ensure defendant/customers information in Court Services database is kept current.
- Performs varied functions related to recovery of outstanding defaulted amounts.
- Makes outbound calls and collection contacts with customers to keep customers within the City’s payment terms.
- Follows up on all accounts, in order to communicate payment terms and expectations to defendants.
- Discusses and establishes effective payment arrangements and follow through on promises to pay.
- Provides information in response to enquiries/complaints made by clients as a result of Collection Activity.
- Achieves, maintains and or exceeds collection forecasts to minimize bad debt.
- Maintains database on all outstanding customer issues with respect to debtor profile, civil enforcement, tax roll and other collection activities.
- Handles and resolves difficult account management situations in a professional manner, utilizing knowledge of relevant legislation, policies and procedures, e.g. Provincial Offences Act, Collection Agencies Act, Collection and Debt Settlement Services Act and City policies and procedures.
- Liaises with the internal Legal Team and make recommendations on enforcements, garnishee of wages, seizure of assets etc.
- Utilizes customer service skills to effectively respond to all inquiries.
- Generates collection letters if necessary and ensures account settlement or resolution.
- Works with Support Assistant A on all severely delinquent accounts in preparation for Legal or Third Party intervention.
- Maintains database on delinquent accounts and make recommendations to Support Assistant A on appropriate enforcement action.
Key Qualifications:
Your application must describe your qualifications as they relate to:
- Considerable experience in collections, database management, investigation and account settlement.
- Considerable experience working on and communicating payment terms and generating collection letters.
- Considerable experience with Microsoft Office, (Word, Excel, Access, Power Point).
- Considerable customer service experience dealing with the public, by phone and mail.
- Considerable experience working in a high volume call/contact centre environment.
You must also have:
- Excellent communication and interpersonal skills with the ability to correspond and interact with staff in other Court locations, Collection Agencies, Councillors, and representatives from external agencies and organizations in a clear, efficient, diplomatic, discrete and professional manner.
- Good organizational skills, and the ability to work in a high pressure, multitask, high volume team oriented environment with minimal supervision.
- A legal background and familiarity with the Provincial Offences Act, Collection Agencies Act and City policies and procedures to maximize collections.
- Ability to set up and accurately maintain manual and computerized filing systems.
- Acquired investigative and or tracing techniques coupled with conflict resolution skills.
- Familiarity with government legislation in the area of occupational health and safety.
- Ability to work flexible and/or varied work hours.
- Ability to work in another Court location at a later date as work requirements are assessed.
- Experience working with Third Party Collection work, applying civil enforcement an asset.
- Knowledge on filing of Certificate of Defaults at Superior Court and Small Claims Court an asset.
- Bilingual and/or multilingual language skills an asset
NOTE TO INTERNAL FULL-TIME AND PART-TIME CITY OF TORONTO EMPLOYEES:
City of Toronto employees must apply to full-time or part-time employment opportunities posted on the City's Internal Job Posting Portal.
Equity, Diversity and Inclusion
The City is an equal opportunity employer, dedicated to creating a workplace culture of inclusiveness that reflects the diverse residents that we serve. Learn more about the City’s commitment to employment equity.
Accommodation
The City of Toronto is committed to creating an accessible and inclusive organization. We are committed to providing barrier-free and accessible employment practices in compliance with the Accessibility for Ontarians with Disabilities Act (AODA). Should you require Code-protected accommodation through any stage of the recruitment process, please make them known when contacted and we will work with you to meet your needs. Disability-related accommodation during the application process is available upon request. Learn more about the City’s Hiring Policies and Accommodation Process.
