Collections Supervisor

Position: Collections Supervisor

Closing: Posting will remain open until filled

Term: Full Time (35 hours per week)

Salary Range: $66,100-$77,660

Our Vision is “to lead the design, development, and delivery of sustainable and culturally appropriate housing that promotes excellence in the Indigenous community and organizational infrastructures.”

We are currently seeking a Collections Supervisor for any of our office located in Sault Ste. Marie, Dryden. Hamilton,Peterborough, Sudbury, North Bay, Timmins, Toronto, or Ottawa.

As Collections Supervisor you will be an integral member of the Property Management team responsible for, but not limited to, leading the collections team, and ensuring that rent is collected in a timely and efficient manner at the same time ensuring that arrears rates remain below target. The successful candidate will be a goal-oriented, organized, enthusiastic individual who understands and appreciates how safe, affordable housing contributes to the quality of life and serves as a stable foundation.

PLEASE APPLY ON OUR CAREERS PAGE:

https://careers.risepeople.com/ontario-aboriginal-housing-support-services-corporation/en

Ontario Aboriginal Housing Services welcomes and encourages applications from people with disabilities.

Accommodations are available on request for candidates taking part in all aspects of the selection process. Ontario
Aboriginal Housing Services also welcomes and supports diversity including those who identify as 2SLGBTQQNBIA+.

In meeting the objectives and vision of the organization, preference will be given to qualified individuals of First
Nation, Métis, or Inuit ancestry, and are asked to self-identify on their cover letter.

Please note that you are encouraged to apply early as interviews will be scheduled as applications are received.
We thank all candidates who choose to apply, however, only those selected for an interview will be contacted.

Compensation:

In return for your ongoing excellent performance, strong work ethic, and commitment to our vision, mission, values, strategic plan, and the people we serve, Ontario Aboriginal Housing Services offers a comprehensive compensation package. This comprehensive compensation package includes:

• Challenging and fulfilling work; an inclusive and supportive team; and a work environment steeped in and guided by Indigenous culture;
• Comprehensive medical & dental benefits + company vehicles available for fieldwork;
• $1000 Health Spending Account + $1000 Wellness Spending Account per employee
• Additional paid holidays (in addition to statutory holidays) include Louis Riel Day, National Indigenous Peoples, Day, Remembrance Day, Easter Monday and Family Day;
• Opportunity for cultural, educational, and other approved leaves;
• Supported training opportunities for personal and professional development while reciprocally enhancing organizational capacity;
• A competitive salary in the pay band B7- $66,100-$77,660

Duties and responsibilities will include, but not be limited to the following:

• Support OAHS’s mission and vision and make significant contributions to the achievement of the strategic plan;
• Provide effective management and leadership of the Collections Team including training and development of soft skills and job specific skills, organizing job tasks, motivation, feedback, mentoring and coaching, performance management including efficiencies, recruitment and administration processes;
• Post and collect all rent in the OAHS portfolio;
• Ensure that team meets or exceed the established goals for Key Performance Indicators (KPI) for the collection process;
• Issue Landlord and Tenant Board (LTB) forms and attend tribunal hearings as needed;
• Upload rent files/PAPs to the financial institution;
• Process NSF reports from the financial institution;
• Monitor and ensure LTB orders are implemented and followed;
• Create and implement strategies to increase the number of successful collection on outstanding rental arrears and other related debts;
• Implement department SOPs (Standard Operating Procedures) to support and ensure rent is collected and avoid excessive bad debt;
• Provide relevant and accurate reports on a timely basis;
• Support implementation of various rent relief programs;
• Support strong tenant relations communications and processes;
• Identify and recommend changes to our business management system and related SOPs to improve both efficiencies and controls;
• Outreach to various community agencies to identify rent relief supports that would benefit our tenants;
• Assist Finance department with monthly reconciliation;
• Maintaining system databases including the Bad Debt Registry;
• Approve bad debts to be sent to outside collections agency;
• Other duties as required.

To qualify for this role, the successful candidate will have the following qualifications and skills:

• College Diploma or University Degree, Office Administration or related field, or combination of education and experience;
• Chartered designation for the Chartered Institution of Housing is preferred or willingness to undertake and successfully complete these studies.
• Knowledge of and an appreciation for Indigenous culture and demonstrated values that focus on assisting people;
• Strong leadership skills;
• Ability to create procedures including workflow processes, Key Performance Indicators.
• Strong investigative, analytical, problem solving and decision-making skills.
• Effective leadership, supervisory and budgetary skills.
• Project management skills to lead and coordinate projects concurrently and to meet stringent and conflicting deadlines.
• Working knowledge of Microsoft applications including Excel spreadsheets.
• Familiarity with the Freedom of Information Act and PIPEDA.
• Excellent problem-solving skill and the ability to use sound judgement;
• Demonstrated ability to communicate both written and orally using multiple channels with a variety of stakeholders both internal and external to the organization;
• Tact and diplomacy to address cultural and language variances.
• Ability to work both independently and as a team member with a strong desire for continuous performance improvement.

Conditions of employment:

• Ability to travel as required;
• Ability to work varying hours/days, if required;
• Valid CPIC clearance (Criminal Records check);
• References;
• Must be Bondable, if required;
• Current, valid Ontario Driver’s License and safe driving record.

We thank all candidates who choose to apply, however, only those selected for an interview will be contacted.

For the Health and Safety of employees, all new employees are required to be fully vaccinated against COVID-19 as a condition of being hired by OAHS. For clarity, fully vaccinated means two doses of the COVID-19 vaccine and that at least 14 days have elapsed since completion of your vaccine series. OAHS will require proof of full vaccination prior to an employee’s start date.

OAHS’ requirement that successful applicants be fully vaccinated is subject to any accommodation obligations it may have under the Ontario Human Rights Code.

Job Type: Full-time

Salary: $66,100.00-$77,660.00 per year

Benefits:

• Dental care
• Disability insurance
• Employee assistance program
• Extended health care
• Life insurance
• Paid time off
• RRSP match
• Vision care

Schedule:

• Monday to Friday

Work Location: In person